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Customer Sucess Manager

10.00 to 12.00 Years   Delhi   30 May, 2020
Infobip Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaCustomer Service (International)Sales / BD
EmploymentTypeFull-time

Job Description

Job Description As a Customer Success Manager, you will directly impact how our business moves and succeeds by helping new clients growing their businesses.You know you are doing a good job when:

  • Relationship oriented (sensitive sales)
  • Tech oriented (enthusiast)
  • Soft skills (listening, presentation, negotiation)
  • Profiling the client and able to adjust communication - knowing background and use clients language)
  • Approachable
  • Proactive
  • Understands customers (what are they doing, who is who)
  • Knowing regulations in the field (vertical, region) - it can be an opportunity for additional service
  • Team oriented
  • Motivated for constant learning and development.
  • The number of clients is consistently increasing, by building a healthy pipeline of accounts in the region you are covering.
Qualifications More about you:
  • You are an A-Player, professional looking to develop your career in a high-growth environment, with Account Management / Technical Account Management background.
  • You have great listening skills, being able to quickly identify clients pain points.
  • You a Solution selling expert.
  • You are calculative and Project management is your skill.
  • You take proactive and creative approaches to attend to clients needs (even if they are sometimes not aware of those needs).
  • You are able to present products and ideas with ease, confidence and persistence.
  • Your communication skills are excellent.
  • You prefer a collaborative, fast-paced, entrepreneurial environment.
Additional Information Why our employees choose us and stay
  • Awesome clients We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 and Seriously, our clients are really cool. Work with the world s leading companies and impact how they communicate with their users!
  • Opportunity Knocks. Often. Being a part of a growing company in a growing industry we challenge you not to grow! Whether it s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the global in globalization.
  • Pay & Perks Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects. Talk about a balanced lifestyle!
Customer Sucess Manager,

Keyskills :
ommunication skills soft skills mobile operators project management account management

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