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Customer Support

0.00 to 2.00 Years   Delhi   28 Sep, 2022
Square BPO Services Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryRs 1.0 - 2.0 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Hiring for PPMC Callers for MedibuddyJob Profile:Role:AssociatePlease find the JD below:
    • Medical Appointments Scheduling over Calls
    • To update medical status in the system -Show/ No- Show
    • Medical Report Follow-up from the Diagnostic Centres
    • Quality Check & Report Uploading
    • To schedule the medical appointments of Insurance and Corporate customers.
    • To send daily Show/ No- Show updates to HO
    • To reschedule No- Show appointments of insurance customers as per date and time communicated by the Advisor
    • Daily follow- up with the medical centres for dispatch of medical reports
    • Scrutiny and uploading of medical reports based on the Quality Check checklist, which is used in reviewing the documents uploaded onto the Access database
    • Follow up with the diagnostic centres for any query received from HO and closure of same within agreed TAT
    • To ensure medical reports TAT targets are met month on month.
    • Escort the HNI customers for their medical check-up as and when required
    • Effective coordination with internal departments ( like Call Centre, QC Team, Billing Team, other location Branches)
    • Ensure all queries related to customers/diagnostic centres are handled effectively
    • Grievance Handling.
    Requirements and skills:
    • Looking for an executive level candidate for handling branch work related to PPMC operations.
    • Preferably a candidate who has worked with any other TPA for PPMC ops. or from insurance background.
    • Should be able to revert to emails, make calls to customers and diagnostic centers.
    • Should be able to work in MS Excel.
    • He / She should be able to speak and work in English and Hindi.
    Virtual Interivew Date: Tuesday 04th October 2022Salary Package- 3LPA MAximumQualification - GraduateExperience: Minimum 6months(from TPA companies only)The shift timings will be day shifts of 9 working hours,starting from (8 am- 9pm)Rotational Weekoffs will be there with no fixed offs on Sundays.Locations- DelhiContact:hidden_mobile,Email:hidden_email

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