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CVP IVR Developer

5.00 to 10.00 Years   Delhi   20 Jan, 2021
Consilium Software Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Consilium Software Products Road Map

  • Cloud and Premise based contact center applications, Artificiel Intelligence (AI)
  • Video Chat, Virtual Assistant
  • Analytics and Business Intelligenc
  • Interpret and analyse business requirements to identify risks and design appropriate solutions
  • Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
  • Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
  • Collaborate with project team members to provide input to design specifications related to speech application.
  • 3 to 5 years experience in the Contact Centre Technologies specific to Cisco UCCE/UCCH 9.0 product suit in the area of IVR, CVP, ICM, CTI - Application Development and Apps Maintenance
  • 3 to 5+ years experience in Advanced Speech Recognition solution design and development.
  • Strong knowledge of Cisco IPCC-UCCE and UCCH (Enterprise and Hosted Solution).
  • Development of Cisco Unified Intelligent Contact Management (ICM) Routing Script for large industry such as telecom and multisite organization.
  • Develop and Modify IVR applications using CVP Call Studio v8.5/9.0 and VXML.Simple, Complex, Voice mail, Recording Apps and develop complete call flow over call studio.
  • Development of CVP Call Studio Java custom elements using cisco provided CVP 9.0(1) java API.
  • Well versed with integration of CVP Call Studio applications to remotely hosted web services IVR
  • Integration with the help of client WSDL using Eclipse IDE.
  • Well Versed with SQL Queries and MS SQL Server database.
  • CVP Reporting Development of reports using CUIC reporting tool for both ICM DB and CVP-DB.
  • Well Versed with Cisco ICM Architecture Call Router, Logger, HDS, AWs and Peripheral Gateways.
  • Well Versed with Cisco CVP Architecture - Call Server, Voice Gateways, and Voice Browser.
  • Solution Designing and Analysing the IVR Call Flows.
  • Well versed with Configuration in ICM Configuration Manager.
  • Experience in Creating Call Types, Network VRU Scripts, Skill Groups, Agents, DN and many more into ICM Configuration Manager.
  • Experience in call routing Scripts, historical reports, working with Admin Workstation (AW), IVR, and Cisco CTIOS.
  • Product Exposure : Cisco UCCE and UCCH Product suits (CVP, VXML Server, ICM), Nortel Contact Centre 6.0 Product Suite, MPS1000 and Periproducer3.0.

    • Technical Qualifications-:

  • Bachelors or Master s degree in computer science or equivalent education and experience.
  • Dynamic, motivated and self-driven
  • Good communication skills
  • Compensation As per industry standards
    • ,

    Keyskills :
    ms sql serverms sqlcall flowsql servervoice mailsql queriesweb servicescall routingcontact centervoice gatewaysreporting toolsolution designcomputer sciencecustomer supportspeech recognitioncontact managementcommunication skillsbusiness i

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