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Job Location | Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Telecom / ISP |
Functional Area | SBU Head / CEO / Director |
EmploymentType | Full-time |
Ownership of the process, responsible for the continuous improvement and simplification of processes and services within the HR Center of Expertise (Recruitment, Learning, Reward, Performance & Talent) remit.Key accountabilitiesResponsible to collect and review any other field change initiatives meant to simplify and automate processes this includes ideas and change requests raised by markets, SF roadmap changes, any requirements for compliance & security. Define priority and scalability of such initiatives and manage roadmap for implementation. Define change impact assessment for any initiatives and produce change collateral to support market implementation. Works with L&D Content creation team to define the training needs and produce relevant content. Responsible to ensure that the Product Gap Lists are up to date and aligned with the user experience, business process and clear user stories. Responsible to ensure that the backlog for the process area is always up to date, new business requirements are captured and progress against requirements is tracked. Partner with Product Owner to understand the functional impacts of the mandatory and opt in half-yearly releases features from SAP and support business planning process on opt-in requirements. Ensure good documentation of impact of change. Responsible to ensure that the functional and process documentation necessary for Project Team, Change Board and Design Authority is in place partnering with Product Owner, Solution Architect and the business where neededCore competenciesFocus on customer & employee experience Analytical and strategic mind Strong stakeholder management skills and influencing at managerial level Good understanding and interest towards systems, data and automation Attention to detail (zoom in) and high level understanding of process & system architecture (zoom out) Project management skills Strong communication and presentation skillsSkillsSystem and Process TransformationBusiness PartneringGovernance ManagementProcess and Performance AnalyticsProject and Programme Management,
Keyskills :
change initiativesuser experiencebusiness planningcontent creationbusiness processsystem architecturemanagement skillsimpact assessmentchange requestsprocess documentationproject management