Director - Customer Success & Operations

1.00 to 13.00 Years Delhi 20 Mar, 2023

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Management Consulting / Strategy
Functional Area	SBU Head / CEO / Director
EmploymentType	Full-time

Job Description

Eligibility Criteria :- Willing to work 6 days a week - 8-13 years of experience in teacher or customer management roles- A background at an education company/ institution in a learning/coaching/ teacher training- Based out of Gurgaon or South Delhi or relocatable to these areasMission: Lead Partner Success for 1000+ teachers and scale to 10,000+ teachers in the next 1 yearWhy does this role exist We are a learning platform and the most important asset of the company is our teachers. This role is about making the teachers at our platform successful. Hence, it is one of the most strategic roles in the company. The incumbent will report directly to the Co-Founders.Responsibilities :1) Lead a team of teacher success managers2) Measure and maintain Teacher NPS based on aligned goals3) Identify teacher training and development needs and address them4) Ensure teacher query resolution in a short turnaround time5) Create strategies for teacher engagement and motivation6) Suggest teacher product improvements and work with the tech teamKPIs :1) Teacher NPS2) Teacher Retention,

Keyskills :
query resolutionteacher trainingcustomer managementtrainingstrategyeducationSite InitiationPhase Forward InFormCase Report FormsProtocol ReviewICFsCRFs

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Director - Customer Success & Operations

Job Description

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