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IT Service Delivery Manager

4.00 to 9.00 Years   Delhi   25 Nov, 2021
Job LocationDelhi
EducationNot Mentioned
SalaryRs 4.0 - 7 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

Job Responsibilities: Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand. Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades. Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.Skills: Mastery of ITIL (Information Technology Infrastructure Library) principles In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Exceptional customer-facing skills Proficiency in leading both physical and virtual teams Operational ability in a diverse, large-scale environment Expertise in people management and leadership Solid resource planning and problem-solving Skills Excellent verbal and written communication skillsMandatory: IT IndustryPreferred: PMP, Prince 2 Notice period: 15-30 days Job Responsibilities: Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand. Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades. Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.Skills: Mastery of ITIL (Information Technology Infrastructure Library) principles In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Exceptional customer-facing skills Proficiency in leading both physical and virtual teams Operational ability in a diverse, large-scale environment Expertise in people management and leadership Solid resource planning and problem-solving Skills Excellent verbal and written communication skillsMandatory: IT IndustryPreferred: PMP, Prince 2 Notice period: 15-30 days

Keyskills :
slaprince2problem solvingpmpdeliveryprinceitilincident managementvirtual teamsservice deliverypeople managementresource planningtrainingpersonnel managementproject managementdelivery performancewritten communicationplanningeffective c

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