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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Establish Channel Network for Sales, Service & Spares in the Zone which will meet customer expectations in terms of reach, technical assistance and training of the operators.Implementation of Sales process & Service delivery process through Zonal/Area Team for New Dealerships in their respective Zones.Implementation of Dealer Operating Standards & compliance for Sales & Service Infrastructure.Implementation of Centralized Dealer Management Systems ( DMS )Ensure implementation & certification of dealerships as per MNAL Operating Standards ( MOS ) Coordinate with Zonal team for process & systems Training in their respective Zones. Coordinate with Zonal / Area Team for successful implementation of Sales & Service Policies of MNAL. Provide support to Zonal team / Channel for resolution of Dealer concerns & improve Dealer Satisfaction with MNAL. Identify job competency needs of various departmental heads of dealership.Identification of training programmes.Have insight of measuring CSI, SSI. Guiding Dealers in Making business plans and achieving targets Developing Product & Sales training modules for Dealer sales & service team and successful rollout of training modules in tie up with professional agencies Ensure Process rollout at all dealerships. Keep a track of the dealership infrastructure development as per the plan Strengthen the dealer appointment process Ensure dealer administration -policies and territory infringement etc Ensure smooth dealer operations -working capital, tie up with financiers, marketing activities support, etc Planning for dealer communications Implement dealer performance audit and rewards program (MNOP program) Deploy dealer infra norms -Corporate Identity Standards. Complete planning, deployment & sustaining the CRM initiatives. Implementation of CRM systems at the dealerships to ensure speedy & effective complaint/feedback management Calculating the life time value of the customers Creating CRM schemes for the different value segment of the customers. Deployment of IT platform,
Keyskills :
deliveryaudittrainingcompliancesalesoperationsmanagementdevelopmentcustomerdealerbusinessmodulesserviceperformance