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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
Job Summary : This role of a Quality Manager requires product or service delivery handling of an organization to meet both external and internal requirements. This includes legal compliance and customer expectations. As a quality manager , sometimes called a quality assurance manager , youll coordinate the activities required to meet these quality standards. Desired Candidate Profile : Job Type : Full Time Job Location : Bangalore , Delhi NCR , Indore , Jaipur , Mohali , Pune Designation : Manager Quality Experience : Must be working as DM / Manager Quality since 2 years Educational Qualification : Any Graduate / Under Graduate / Post Graduate can apply Salary Offered : As per Industry standards Key Deliverables : Excellent Transactional Quality Domain Knowledge Manage trainings for the accounts: Process and Refreshers Maintain the desired target throughput for process training batches Manage and control attrition and effective employee engagement activities Drive continuous improvement program across processes Undertake detailed process improvement studies and up skills the team members Drive culture of continuous improvement Provide Training and quality support , development of metrics and dashboards in line with customer requirements Managing quality performance of multiple accounts Ability to lead a team , coordinate with other location and drive standardized practices Should meet and exceed client metrics: External & internal quality metric should be consistently green Strengthen quality management processes / framework to improve quality delivery Accurately capture SLA / SLO Metrics , the reporting needs of each of the client and set up / customize processes to seamlessly meet clients expectation Ability to get out of the box ideas and Process Improvement Initiatives in the process Should drive Process Control & Compliance in addition to managing Audit requirements Should ensure Knowledge consistency through means like calibrations , Quizzes , D - Sat Scrubbing etc. Should have persuasive , collaborative and influencing skills Strong interpersonal skills to manage client expectations / engagements effectively,
Keyskills :
empmanage client expectationsquality assuranceprocess improvement initiativesquality managementlegal complianceprocess trainingservice deliverystrong interpersonal skillsstatements of work sowprocess control