Mentor - Guru Guidance

Job Description

Mentor - Guru Guidance Plancess has a culture which dynamic, energetive & co-operative. We have more than 175 employees coming from strong academic backgrounds which makes for a smart and enriching working environment that keeps everyone captivated at work. We always encourage new talents Become part of something big, seize great opportunities to learn from peers and join a huge podium to show your creativity, innovation and grow personally and professionally. Join Plancess We offer our employees a platform where they can learn while they are enjoying the Plancess culture and environment. We provide them a space, where they can unleash their creativity and share their ideas without any hesitation. If you think you fill the bill and would like to be a part of our small, yet fast expanding and innovative Plancess family, then join us Current Openings GRAPHIC DESIGNER Sales Trainer Guru Guidance Chat Sales Executive Sales Account Manager Mentor - Guru Guidance Sales Team Leader Sr. Educational Counselor Sr. Sales Manager South Zone Sales Manager Delhi NCR Company Profile: Founded by IITians, Plancess EduSolutions is Indias first company providing video lectures delivered by top 100 rankers of IIT JEE. The company provides Below courses. IIT JEE Video Lectures, IIT JEE Study Materials and IIT JEE Online Assessment Platform NEET Video Lectures, Study Material and Online Assessment Platform Foundation Builder for Classes IX & X - Study Materials and Video lectures All our courses cover the board level preparation from class 9th to 12th and their respective competitive entrance exams like IITJEE/ NEET/ NTSE/ Olympiad/ KVPY Etc. With its carefully designed learning tools and commitment to excellence, the company aims to make it easier for the students to realise their dream of cracking these competitive exams. Plancess acts as a one-stop solution for all their examination woes We are convinced that there is a huge need for a well-organized web platform that caters to the needs of the engineering entrance community. Our content is delivered by top 100 IITJEE rankers which automatically puts us in a separate league as compared to our competitors. Aspirants will have a wide range of JEE topics to choose from. Our products range from single subject wise topics to comprehensive/ full packages. We are also coming up with comprehensive study plan packages of 2 year/ 1 year durations which will be tailored to each aspirants individual needs. Why do we think e-learning (JEE sector in our case) is the sector to be into Internet penetration in India is about 8%, way below the global average of 24% E-learning has the potential to provide customised solutions to learners. E-learning has the capacity to reach even the remotest parts of the country. Owing to the changed JEE pattern the importance of schools/ boards have increased leaving little room/ time for classroom coaching and thereby creating a need for customised/ in-house and 247 access to study material. You will directly handle customer escalations and work to find the best sales strategy. As the team is responsible for selling all Plancess Products, you will need to be the ultimate customer advocate. You will own the assigned escalation and work directly with the counsellors to resolve the issue in a way that not only makes the customer buy that product but surprises them by how well it is handled. As part of this, you will also own all the communications with the affected customer so they are always as up to date as possible. As well, you will help manage projects to improve the customer experience and make sure that customers take our product. Responsibilities: Manage all assigned technical escalations related to JEE, NEET & Foundation Competitive Exams and issues to full resolution, including buying that product Help maintain appropriate metrics reporting to drive process improvements and issue awareness Work extensively with cross-functional teams as an advocate of the customer and to manage the resolution of the customer issues that require cross-functional effort Manage individual escalations to improve the sales experience, internal tools, and the technical excellence of the products Manage periodic product specific training to the new recruits and existing sales counsellors Minimum qualifications B. Tech from any IIT/ NIT Must have cleared IIT-JEE - Main / Advanced Preferred qualification Proven ability to resolve issues in stressful environment Self-starter with ability to work independently and on multiple initiatives at the same time; excellent project manager Ability to work effectively cross-functionally with a proven track record of driving results Excellent communication skills (written and verbal) APPLY NOW,

Keyskills :
board levelsales accountsales strategydriving resultswork effectivelymetrics reportingonline assessmentcustomer experienceworking environmentcommunication skillschatsalesvideoreachdesignbuyingaccesssellingpattern