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Job Location | Delhi |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Job Summary : This position requires the candidate to be pro - active , energetic , high on ethics and on - the - toes so asto render services for the following tasks effectivelyDesired Candidate Profile : Job Type : Full TimeJob Location : Bangalore , Delhi NCR , Indore , Jaipur , Mohali , PuneDesignation : Operations ManagerExperience : Minimum 2 Years of experience as Operations ManagerEducational Qualification : Any Graduate / Under Graduate / Post Graduate can apply 6 months relevant experience or Post Graduate can applySalary Offered : As per Industry standardsKey Deliverables : Deliver the services with defines Service level commitmentsDrive the operation effectively by following &applying the industry best practicesDrive the escalation managementDriving process improvements program , initiate &execute improvement & innovation programDrive customer service management review as wellinternal management reviewsDevelop relevant , understandable & achievablemonthly / quarterly / yearly objectivesIntegrate domain knowledge & business understandingto create superior solutions for clientEnsure the teams are aware of and adhere to companyprocedures and policiesEnsure appropriate quality controls and adherence to standardsof performance through which services are maintained , whether operationaladministrative or management activities & staffMentor with team members , other departments & customers on complex issuesMaintain high morale , satisfied & productive staffSingle point of contact for client for any escalation , projects & communicationShould know Basic Technical terms like Attrition , Shrinkage , SLA , Occupancy , Utilization,
Keyskills :
salesdeliverycustomer relationsmarketingmanagementcustomer service managementservice levelcustomer servicemanagement reviewservice managementeducational qualificationslabasicsalarystatements of wk sow