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Principal Software Maintenance Engineer

5.00 to 10.00 Years   Delhi   19 Jul, 2021
Red Hat, Inc
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Principal Software Maintenance EngineerBecome part of a fast -paced company that is changing the way software is developed, sold, and supported. The Red Hat Customer Experience and Engagement (CEE) team is looking for a Principal Software Maintenance Engineer to join us remotely in Germany. We will also consider candidates based in the Czech Republic, Spain, Italy, Poland, or the U.K. In this role, you will provide important technical assistance to ensure that our highly valued customers get the most out of our solutions. This position extends well beyond solutions support, as you will take on the role of a trusted partner to our enterprise customers by offering developer- to- developer assistance for Red Hat Application Services open source middleware software. As a Principal Software Maintenance Engineer, you will work closely with junior and senior engineers and developers to write new code, fix and improve code, and provide highly technical solutions to support requests. Additionally, you will write patches, provide Red Hat Application Services updates, and contribute ideas through participation in an open and collaborative team environment. Primary job responsibilities

  • Diagnose problems, troubleshoot the issues, and develop solutions to technical issues
  • Provide customers with a unique experience and amaze them with the quality of Red Hat support
  • Engage and collaborate with in-house engineers and developers around the world to promote creative solutions and improve customer satisfaction
  • Contribute to the global Red Hat knowledge management system by writing and publishing blog posts, whitepapers, and knowledge base articles that deliver technical knowledge to our customers and the community
  • Collaborate with your colleagues on various topics; be a respected member of the global team
  • Constantly work on your skills and keep up with the latest technology trends
  • Contribute to open source community and to product code, if you wish to
Required skills
  • Knowledge of SSO technologies including Kerberos, SAML, OAuth, and OpenID Connect
  • Experience with application servers solutions like Red Hat Application Services (or WildFly), IBM WebSphere or Oracle WebLogic, or Apache Tomcat
  • Familiarity with Java development, JDK utility keytool or OpenSSL, and Java security technologies
  • Knowledge of LDAP servers like Active Directory, Red Hat Directory Server, OpenLDAP, etc.
  • Excellent troubleshooting skills; passion for problem-solving and investigation
  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
  • Experience with cryptography, public key infrastructure (PKI), authentication and authorization
  • Ability and willingness to learn new open source middleware technologies
  • Clear and effective communication skills in English and ability to communicate courteously and effectively with customers, third-party vendors, and Red Hats associates
  • 5-10 years of experience in customer support or as a consultant
The following are considered a plus:
  • Experience with identity and access management solutions like Keycloak (RH-SSO), Gluu, OktaGluu, Okta, or any certified OpenID connect providers
  • Experience with technologies like Docker, containers, Kubernetes, and Red Hat OpenShift
  • Experience with the JEE platform or application server technologies like Web Services, Servlets, JavaServer Pages (JSP), Java Database Connectivity (JDBC), Hibernate, Java Message Service (JMS), JEE Security, etc.
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Keyskills :
sqlwindowslinuxaccount managementapplication serveropen source softwarejava message servicejava message service jmsjava database connectivity jdbc

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