Professional Services Specialist

Job Description

Required Travel :Minimal Managerial - NoWho are we Every day, billions of transactions, calls and messages that hold the world s communications fabric together run on systems that Amdocs has helped to create.Because we work with some of the largest and most innovative companies on the planet, our work makes an impact. Over the past four decades, we have continually reinvented ourselves, and as we keep moving into exciting new areas such as media, gaming, IoT, 5G, cloud services and more, there are always opportunities for us to grow and develop. We will nurture your entrepreneurial instincts with open doors and promote your ability to seize the day. Our company is built of amazing people, a supportive atmosphere and a culture built on mutual support, respect and a feel good factor that can only happen in a workplace built by the kind of people that Amdocs employs.Make your career journey with us.In one sentenceThe Professional Services Specialist is a highly trained product expert responsible for end-to-end product deployment.What will your job look like The position of Professional Services Specialist reports to Project Manager and manages the operations for Kenan Billing Systems.

• Reviews with customers the business and technical requirements and provides solutions that best address the customers needs.
• Writes, reviews and tests detailed design documents. Performs configuration and customization of code. Defines test specifications and supports the fixing of defect using complex debugging and error analysis.
• Provides technical support during all phases of a project and advices the customers technical personnel at all levels of: coding-related best practices, design-related best practices, use of product features, HW and deployment architecture, application and 3rd-party configuration and tuning, on-going production monitoring, etc.
• Installs and configures products in internal labs (ST), customer labs (UAT/Performance), and customer production environments. Installations may include O/S, DBs, applications and test tools.
• Integrates Amdocs products with third party applications within commercial customer networks.
• Implements and validates product configuration changes in live customer networks in which there is a limited service outage.
• Creates and delivers customized functional training to the customer as well as to other internal organizations.
• Performs system Health Checks (analysis of utilization patterns and tuning opportunities), capacity planning and HW sizing as well as performance and stability trouble-shooting.
• Oversees end-to-end non-functional/performance testing, from test design up to an including test scenario implementation and analysis and result reporting.

All you need is.

• Subject Matter Expert in Kenan product with expertise in modules like Rating, Billing & Financials, Front-End, API Integration & Operations.
• Total 10-15 years of overall telecom experience with at least 4 years of experience in leading the project aspects, such as: solutioning, customer relations, schedule, budget, resources, risks, etc.
• Subject Matter Expert in Kenan Billing system operations and support.
• Leadership experience in handling a technical team.
• Experience in the relevant domain and general knowledge in relevant areas such as SW development, delivery, testing, etc.

In-depth applied knowledge of standard program/project management concepts, practices and procedures.Why you will love this job:hy you will love this job

• You are great at end-to-end product deployment and working with customers and we have great products and large global customers. What are you waiting for This job is for you!
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
• You will have the opportunity to work in multinational environment for the global market leader in its field

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Keyskills :
third party applicationsfront endtest designdetail designtechnical supportcapacity planningsystem operationsfunctional trainingtechnical complianceprofessional servicestechnical requirements