Relationship manager

Job Description

Job Title :Relationship managerBusiness Unit: Piramal Finance Sales and Service Private LimitedVertical Housing FinanceBand G2/G3Department: SalesDegree of travel required Extensive and localPurpose of Job: Piramal Finance Sales and Service Private Limited, as a commitment to serve all lending needs of consumers of Bharat, is hiring dynamic Relationship Managers / Senior Relationship Managers for its retail business. Incumbent should have passion for understanding the customer need and driving sales for products which are carefully designed around them.Key Stakeholders:External
• Customers
• Channels
• Sales personnel at builder locations
• MDU/small time developers
Internal
• Sales, Credit & Operations Team
• Customer Service Team
• Collections Team
• Legal Team
• Risk and Technical Team
Reporting Structure:Role directly reports toSales ManagerPositions that reports into this roleNAEssential Qualifications:
• Graduate from an accredited college
Essential Experience:
• 1 to 3 years experience (For G2) or 3-5 years (For G3) in HFC or NBFC in the affordable /mass affluent market
• Experience of interacting with customers, channels and internal stakeholders
• Good written & verbal communication skills
• Ability to work under tight deadlines
Key Roles/Responsibilities:
1. Responsible for establishing the Piramal brand and for managing the sales and business development targets for assigned portfolio with focus on affordable / mass affluent segment in the assigned location from open market, channels and developer relationships.
2. Responsible for listening to the customer and cross selling products that meet the consumers
unmet needs
3. End to end customer management enquiry to disbursement. Be knowledgeable about the product portfolio, features, processing fees et al and guide customer through the same as required
4. Responsible for channel empanelment, customer acquisition and cultivating relationships
5. Ensure adherence to all compliance related responsibilities e.g. customer KYC
6. Adherence to the organizations policies and procedures and compliance with legal and regulatory requirements
7. Responsible for ensuring the proper completion of the files within timeline as per the company checklist
8. Responsible for ensuring the proper closure of disbursement documentation within the timeline
9. Coordinate with internal teams and customers for any post disbursement issues
10. Provide market feedback on product offerings based on customer feedback
11. Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly
12. Support collections team in assessing delinquency
13. Responsible for activation, training and development of channels and release of channel payments on time
14. Responsible for communicating the reasons for rejection to the customer whose file has been rejected
15. Collaborate with Operations team for resolving PDD (Post disbursal document) issues
16. The incumbent is required to have a good knowledge and understanding of the local affordable / mass affluent markets and PMAY
17. Willingness to adapt to digital tools and processes
Key Performance Indicators:
• Disbursement Value and numbers
• High Yield
• Channel Activation
• Sourcing Quality
• Audit Scores
• Learning and Development of self and channel
• Customer Service
• Insurance cross sell, fee collection
Core Competencies:
• Execution & Delivery
Result oriented, ensures operational excellence in areas of responsibility and delivers best results. Takes active ownership of problems and provide timely and result focused solutions. Remains outcome-driven.
• Accountability
Responsible for the tasks assigned under the ambit of the key responsibilities of the role and additionally for any dependencies with cross functional teams.
• Collaboration
Fosters a culture of trust, collaboration and support. Works collaboratively both within ones own function and across functions to achieve companys goals.
• Effective Communication
Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback.
• Customer Service Orientation
Develops and maintains strong external and internal customer relationships by identifying and anticipating customer needs and responding to them by maintaining long term relationships.

Keyskills :
relationship managementcasa salessales