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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Market Research (MR),R&D / Product Design |
| EmploymentType | Full-time |
ABOUT THE JOBNielsen Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.RESPONSIBILITIESSupport day to day contacts at the client, contributing to the achievement of client satisfaction targetsBuild effective relationships with client representativesOwn reporting, including report maintenance, business issue analysis, and solution integrationProvide training to clients on Nielsen tools and solutionsTrouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverablesContinue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industryLiaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiriesMonitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate teamBuild and maintain relationships with other client support teams to ensure quality and timely service levels are exceededWork closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes,
Keyskills :
data scienceservice levelsproject managementclient satisfactiondata analysisresearchmarketingmarket researchclient supportaudio masteringtrainingsciencenielsen