Senior Executive/ Executive Customer Service Air Operations

2.00 to 5.00 Years Delhi 20 Sep, 2022

Job Location	Delhi
Education	Not Mentioned
Salary	Rs 2.0 - 3.5 Lakh/Yr
Industry	Logistics / Courier / Transportation
Functional Area	Customer Service (Domestic)Customer Service (International)
EmploymentType	Full-time

Job Description

Effective and timely communication& coordination towards Jobs assigned, monitoring shipment status and updating respective clients at regular interval with copy to sales personnel. DSR to customers per their requirement
System Updation

Ensure operational control /management and visibility of airfreight operations. Ensure effective planning of shipments with carriers for Air Export. CARN registration @ IGI Airport to start own export console @ IGI Airport
Air import shipments: Error less & Timely filings to IGM with Customs. Documents release ( prealert docs/ CAN/ Delivery order )to be released immediately upon shipment arrival .Custom clearance to be arranged within free period.
Documentation Release of HAWB/HBL/D/O/Post shipments docs to customers Export: within 3 days of sailing OR as per customer specific requirement as agreed. Import: 2 days of arrival of shipment Release of MBL/MAWB/D/O From S/Line & Airline Documents dispatch to customers/ overseas Export: 3 days of sailing Import: Immediately after arrival of shipment
Co-ordination with Vendor for 1. Timely arrangement of debit notes 2. Documents follow up 3. Verifications of vendor bills per agreed quotation 4. Timely handover of overseas debit note for remittance.

Experience working with senior decision makers
Strong communication/interpersonal skills
Proven analytical background
Advanced Excel skills
Excellent Presentation skills
Excellent Power Point Skills
Experience in Logistics will be preferred

Keyskills :
customer serviceairfreightfreight forwarding

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Senior Executive/ Executive Customer Service Air Operations

Job Description

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