Service Delivery Manager

Job Description

Dear Candidates,Greetings from Binary Global Limited!!We have an Urgent opening in the Service Delivery Manager for the Delhi Location.Responsibilities and Duties:

• Responsible for delivery of services described in the Scope of Work.
• Handling IT Infrastructure AMC, MPS, FMS and System Integration& bulk Installation projects.
• To retain the existing customers and enhance the value of the business during the period of the contract and at the time of renewal.
• Building a team, developing individuals to get the maximum output.
• Drive the team to take control of the customer.
• Identify and manage all dependencies, risks, and issues that occur during the project life cycle
• Deep program management experience managing multiple projects varying in size at one time
• Handle customer escalations effectively and ensure closure timely.
• Liable for engineers HR, conveyance, leave backup management.
• Site stock planning for assigned customers.
• Periodic Review meeting with the subordinates to handle their issues & grievances and escalate the matters to management if required.
• Supervise and manage subordinates. Skill up-gradation of subordinates and ensure each and every subordinate undergoes training for achieving better productivity and growth path as per the yearly training calendar. Skill up-gradation of poorly rated engineers - Skill level up-gradation plan on the basis of new service/product offerings to customer - Quarterly ratings of engineers - Employee Retention.
• Deploying engineers to the appropriate service calls/client site according to the skillset and situation.
• Managing monthly MIS and yearly budgets.
• Management of documentation/ deliverables as described under the Scope of Work.
• Take direct action, as appropriate, to rectify deviations by Company personnel, from plans, schedules, or Company operating procedures and policies.
• Endeavor to obtain all necessary support from Company and Company Partners for the successful Delivery of Services for Ops.
• Provide day-to-day supervision of staff assigned to his/her area of control.
• Provide timely feedback to management regarding issues affecting the quality of service to the client.4
• Managing project budgets and approval of invoices for standalone contracts in the maintenance phase.

About Us:Founded and operated by passionate and technically experienced professionals, our mission is to use IT services to help our customers with measurable outcomes and defined objectives. We want businesses to have a clearer vision, enable them to use objectivity and IT to make the right business decisions. As a company, we provide the ICT Infrastructure Solutions that are innovative, flexible, future-ready and cost-effective.Since 2010, Binary Global Limited has continued to build long-term relationships with countrys largest Corporates, Hospitals, Media houses, Universities & Schools, Govt. offices, Multinational Companies, Manufacturing industries, and other established business entities, and earned a proven reputation for providing high-quality, professional ICT services on time and in the budget.We customize our solutions to fit our clients unique requirements by combining strategy, technology, and innovation to build tailored designs while utilizing proven technologies. We are committed to sustainability and affordability without sacrificing excellence. We partner with our clients in ensuring that our solutions will enable them to achieve their business goals. We conduct detailed assessments to understand our clients growing and changing needs and make sure that the solutions we provide could grow and change accordingly by integrating various possibilities for upgrades. Our technology specialists work hand to hand with our clients to develop, implement, and maintain systems that support and enhances their overall business strategy & growth. We achieve this through fostering relationships with key technology partners, providing professional and technical advice, quality service and reliable product recommendations based on a professional understanding of ICT and each clients individual business needs.Apply with your updated CV.Further query calls me on the mention number.Thanks & Regards,Mohd SamadHR ExecutiveBinary Global LimitedPH: +91-********** Dear Candidates,Greetings from Binary Global Limited!!We have an Urgent opening in the Service Delivery Manager for the Delhi Location.Responsibilities and Duties:

• Responsible for delivery of services described in the Scope of Work.
• Handling IT Infrastructure AMC, MPS, FMS and System Integration& bulk Installation projects.
• To retain the existing customers and enhance the value of the business during the period of the contract and at the time of renewal.
• Building a team, developing individuals to get the maximum output.
• Drive the team to take control of the customer.
• Identify and manage all dependencies, risks, and issues that occur during the project life cycle
• Deep program management experience managing multiple projects varying in size at one time
• Handle customer escalations effectively and ensure closure timely.
• Liable for engineers HR, conveyance, leave backup management.
• Site stock planning for assigned customers.
• Periodic Review meeting with the subordinates to handle their issues & grievances and escalate the matters to management if required.
• Supervise and manage subordinates. Skill up-gradation of subordinates and ensure each and every subordinate undergoes training for achieving better productivity and growth path as per the yearly training calendar. Skill up-gradation of poorly rated engineers - Skill level up-gradation plan on the basis of new service/product offerings to customer - Quarterly ratings of engineers - Employee Retention.
• Deploying engineers to the appropriate service calls/client site according to the skillset and situation.
• Managing monthly MIS and yearly budgets.
• Management of documentation/ deliverables as described under the Scope of Work.
• Take direct action, as appropriate, to rectify deviations by Company personnel, from plans, schedules, or Company operating procedures and policies.
• Endeavor to obtain all necessary support from Company and Company Partners for the successful Delivery of Services for Ops.
• Provide day-to-day supervision of staff assigned to his/her area of control.
• Provide timely feedback to management regarding issues affecting the quality of service to the client.4
• Managing project budgets and approval of invoices for standalone contracts in the maintenance phase.

About Us:Founded and operated by passionate and technically experienced professionals, our mission is to use IT services to help our customers with measurable outcomes and defined objectives. We want businesses to have a clearer vision, enable them to use objectivity and IT to make the right business decisions. As a company, we provide the ICT Infrastructure Solutions that are innovative, flexible, future-ready and cost-effective.Since 2010, Binary Global Limited has continued to build long-term relationships with countrys largest Corporates, Hospitals, Media houses, Universities & Schools, Govt. offices, Multinational Companies, Manufacturing industries, and other established business entities, and earned a proven reputation for providing high-quality, professional ICT services on time and in the budget.We customize our solutions to fit our clients unique requirements by combining strategy, technology, and innovation to build tailored designs while utilizing proven technologies. We are committed to sustainability and affordability without sacrificing excellence. We partner with our clients in ensuring that our solutions will enable them to achieve their business goals. We conduct detailed assessments to understand our clients growing and changing needs and make sure that the solutions we provide could grow and change accordingly by integrating various possibilities for upgrades. Our technology specialists work hand to hand with our clients to develop, implement, and maintain systems that support and enhances their overall business strategy & growth. We achieve this through fostering relationships with key technology partners, providing professional and technical advice, quality service and reliable product recommendations based on a professional understanding of ICT and each clients individual business needs.Apply with your updated CV.Further query calls me on the mention number.Thanks & Regards,Mohd SamadHR ExecutiveBinary Global LimitedPH: +91-8448388285

Keyskills :
slaproject managementit infrastructuresowit servicesproject life cycleinfrastructure solutionsbusiness strategyitilmispmpprogram managementprince2deliveryservice deliveryworkstatements