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Service Engineer

2.00 to 7.00 Years   Delhi   04 Jan, 2022
Nordson
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaMaintenance,Sales / BD
EmploymentTypeFull-time

Job Description

  • Support technical pre-sales activities
  • Installation of new equipment
  • Communicate and resolve site issues to ensure successful sign off with customer
  • Overall responsibility of deploying and managing technician(s) activities in the designated region
  • Provide exceptional customer service to new and existing customers. Position requires mechanical, electrical and electronic knowledge and skills to perform necessary service and instruct others on maintaining equipment
  • Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment
  • Perform system audits of Nordson equipment
  • Provide training on Nordson products to customers
  • Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules
  • Acquire and manage service contracts
  • Maintain detailed knowledge of Nordson products and policies and follows procedures
  • Provide feedback to management on market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.
  • Perform other duties as assigned.
Education and Experience Requirements
  • Bachelor of Engineering or Three-year Diploma in Mechanical/Mechatronics with at minimum two years of full time experience in the Capital goods service field
  • Flair for a field service job is essential
  • Ability to read mechanical, electrical, pneumatic and dimensional drawings required.
  • Basic electro-mechanical troubleshooting skills required.
  • Experience with PLC s and robotics is beneficial.
Preferred Skills and Abilities
  • Detail-oriented, self-starter with strong communication and organizational skills.
  • Reporting and organizational Paperwork required.
  • Proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment.
  • Experience in the packaging and automotive industry is preferred.
  • Proficient in Microsoft Office.
  • Ability to work remotely and travel extensively, in the designated region
  • Demonstrated ability to learn. Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry
  • Strong command of spoken and written English
  • Strong interpersonal and communication skills
  • Proficient in local language Telugu, Hindi
,

Keyskills :
troubleshootingcommissioningservicingsalessitesystem auditcapital goodsfield servicecustomer servicetechnical skillscustomer satisfactiontroubleshooting skills

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