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Sparc channel

1.00 to 6.00 Years   Delhi   21 Jan, 2020
Job LocationDelhi
EducationNot Mentioned
SalaryRs 2.5 - 3.5 Lakh/Yr
IndustryInsurance
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Dear Job Aspirants,We are hiring for the position of Customer Service Officer (Service to Sales) position for a reputed Life Insurance Company in your city.CTC : Between 2.5 Lacs to 3.50 Lacs per annum plus incentives.Locations : Kannur, Raipur, Varanasi, Mumbai, Delhi, Jodhpur, Udaipur, Yamunanager, Anand and KotaIntroduction : SPARC is an initiative aimed at leveraging service touch points with existing customers to generate new sales. We currently have a service-to-sales (S2S) model in place for walk-in customers at our branches. However, there are many other instances and touch points, where we interact with our customers, which are not leveraged for generating sales such as financial payouts, service request, premium reminder calling etc. Total volume of such touch points is ~3-4 lacs per month hence there is enough revenue potential in these touch points due to which SPARC has been conceived.This position will be responsible for customer service, retention and sales to existing insurance company customers through relationship building.There will be only one CSO in one branch.The CSO does not have to find customers. They work on leads generated by various sources.100 % leads will are given to the CSO.Total of 60 leads are provided in a month to the CSO, approximately 3 leads per day which the CSO is supposed to close.Other relevant points related toSPARC Channelare as follows :We are looking for candidates who have : -Good Communication Skills.Need candidates from Direct sales, Agency, Broking, CASA. Candidate from BANCA can apply only if he is ready to do field sales and has previous direct marketing exp.Experience : Should be from field sales background.Experienced: Should have at least 6 months of experience of life insurance sales. Should have experience of field sales. Agents and Advisors of Life insurance are also welcome.We wantcandidates who can join immediately. (Pref. a week or 15 days time)Candidates should have his/her own conveyanceWe wantGraduate, interested to work in FieldAge: should be less than 35yrsStaying at his current location for 1-2 yr.KEY RESPONSIBILITIES :It is a sales role. Field work has to be done.This is a service to sales job.

  1. Customer Service/Retention through relationship management
Establishing and strengthening relationship with allocated customer baseCollection of due premium from customersCollection of additional document requirement related to reinstatementResolve simple and easy service request of customers.Receive and log complex service request of customers in system.Provide appropriate advice to customers to continue existing policies.Generate interest of the customer to buy another product post providing proper service.
  1. Cross sell / Up sell
Work on every lead allocated from HO teamIdentify financial goals of customers and provide financial planning assistance.Pitch products as per need of the customerConvert leads into new sale.Measures of SuccessExecution measuresCollection of due premium as per target.Service resolution percentage/TATMeet cross sell/up sell business targetsCustomer satisfaction scoreKey competencies/skills requiredBuilding relationships ability to influence customersBuilding collaborationDetail-orientedCustomer centricity.Desired qualification and experience :GraduationMust have a minimum of 6 months experience.Experience in managing customer relationshipKnowledge of Insurance sales and related processesIf you are interested in the above mentioned job you can share your C.V. with us. You will be called for a face to face interview, if your profile matches our requirement.You may even share this position with your friends and colleagues who have the same matching profile. They too can share their C.V.s with us.Please share your latest updated C.V. with us on the below mentioned email-id.Thanking you,Reliable Allied ServicesRahul9811590272For further details contact :Anuradha : 9354107157Anuradha.rasonline@gmail.com

Keyskills :
insurance insurancesales directsales marketing customerrelationship directmarketing fieldsales banking fieldwork agencysales lifeinsurance sales customerservice gent advisor

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