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Technical Care Specialist

6.00 to 10.00 Years   Delhi   23 May, 2023
Nokia Solutions and Networks India Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Candidate will be a technical leader and mentor to the team, and actively participate in global improvement initiatives as a technical expert and Subject Matter Expert.This role may also occasionally require on-demand visits to customer premises in addition to the core remote Care services provided. The candidate will also be part of the 24x7 rotation for supported regions. What you will learn and contribute to Are you passionate about solving problems As part of our team, you will:
    • Ensure all the Care quality standards (KPIs) and targets are met.
    • Contribute to building high performance-driven team & Incorporate Innovative culture working on CARE deliverables to achieve KPI s
    • Providing end-to-end (L2 - L4) Support to customers for Nokia Digital Business suite of products focus on Nokia Mediation (Data Refinery)
    • Analyze, investigate and provide software solution to support issues raised by customers, and ensure issues are resolved within customer SLAs
    • Performing root-cause analysis on customer issues
    • Work cooperatively with various internal teams to ensure that customer support issues are dealt with in a timely manner and in-line with expectations for any project/support work that rely on it
    • The role will involve performing modifications and fixes to the current solution source code
    • The role requires large amounts of customer interaction, hence the ability to work and communicate effectively is vital
    • The role will contribute to Continuous Excellence initiatives to improve Care effectiveness & efficiency, Product improvement and Customer experience improvement
    • 24x7 Emergency support for Critical issues and occasional shiftwork based off customer needs
    Your skills and experience You have:
    • Bachelor s degree or equivalent experience required, Candidates with Bachelors Degree in Engineering (Software, Computer, Telecommunication, Electrical/Electronic) will be more relevant. Master s is a plus
    • Minimum 7 years of demonstrable professional experience providing Highly Technical Support, Services Deployment or Software Development for complex software applications (deployment, level 3 support, level 4 support, R&D)
    • Minimum 6 years of practical working experience with:
      • Experience in UNIX/Linux scripting and deep knowledge of UNIX/Linux operating system
      • Deep working knowledge in Postgres, MariaDB, In-memory DBs, Oracle RDBMS, hadoop & SQL
      • Java / C / Perl / PL-SQL professional programming experience.
      • Virtualization and Clustering technologies. E.g : Openstack & VMWare vSphere, with VNF & CNF knowledge being an advantage.
    • Deep understanding of networks and IP (traces etc) & Cloud technologies
    Personal Skills:
    • Motivated, independent, and able to build and maintain good relationship with customers and internal stakeholders
    • High fluency in oral and written English
    ,

Keyskills :
oracle rdbmsmusic makingvmware vspherecustomer support

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