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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Education / Training |
Functional Area | SBU Head / CEO / Director |
EmploymentType | Full-time |
Shortlisting criteria:- Open to 6 days working- Living in or relocatable to Gurgaon - 7 to 12 years of experience in managing operations at a B2C consumer tech startup in a data led operations role.Mission Statement:The Associate Director of Operations will be responsible for leading the operations teams at PlanetSpark and ensuring that the right processes nd systems are built to support the hyper-aggressive scale-up plan. Roles and Responsibilities:Class Operations:- Ensuring 100% smooth class operations through attendance, teacher leave, student leave and absence capture on PlanetSpark LMS- Conceptualising tech interventions and features to bring out smooth PlanetSpark online class operations- Regular Ops training for teachersTickets Reduction :- Analyse ticket trends and conceptualise tech interventions to reduce the tickets- Streamlining Teacher Ops processes and make them tech driven instead of manualTickets Resolution :- Agree and drive teacher ticket closure TAT with key stakeholders- Work with Agents to have 100% same day ticket closure rate Teacher Payout:- Automate teacher payout process by eliminating all human interventionEnrolment Punching :- Ensure 100% accurate enrolment punching for fresh and renewal enrolments- Audit and Ensure data accuracy of number of classes, duration, classes/wk, parent details - Ensure Timely enrolment approval by Accounts, teachers and line managersCRM Management:- Ensure pre-agreed lead flow and lead share for all sales managers and counselors as per their targets- Re-use and redistribute used leads to training teams- Sales and Demo CRM Tracking and Monitoring- Sales and Demo CRM Improvements- Sales Pipeline Channelizing- Ensure 0% lead wastageIdeal Profile:- 7 to 12 years of work experience in leading complex operations teams at consumer tech startups- MUST have worked in tech and data led operations - Excellent analytical and problem solving ability- Ability to drive large teams,
Keyskills :
financeadvisorycompliancereportingcustomer relationsb2ctatsalesclosuretrainingpipelinefeaturesoperationsanalyticalattendancestreamlininginterventionsaccountsProblem Analysis