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Associate Director - Customer Success

8.00 to 13.00 Years   Gurugram   15 Oct, 2021
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Eligibility Criteria :- Willing to work 6 days a week at a Series A startup- 8-13 years of experience in teacher or customer management roles- A background at an education company/ institution in a learning/coaching/ teacher training- Based out of Gurgaon or South Delhi or relocatable to these areasMission : Lead Partner Success for 1000+ teachers and scale to 10,000+ teachers in the next 1 yearWhy does this role exist PlanetSpark is a live learning platform and the most important asset of the company is our teachers. This role is about making the teachers at our platform successful. Hence, it is one of the most strategic roles in the company. The incumbent will report directly to the Co-Founders. Responsibilities : 1) Lead a team of teacher success managers2) Measure and maintain Teacher NPS based on aligned goals3) Identify teacher training and development needs and address them4) Ensure teacher query resolution in a short turnaround time 5) Create strategies for teacher engagement and motivation 6) Suggest teacher product improvements and work with the tech teamKPIs : 1) Teacher NPS2) Teacher RetentionWhat are we looking for - 8-13 years of experience in an education company in a teacher or customer success role- Sound understanding of content and pedagogy- Founders mindset - the ability to build things from scratch,

Keyskills :
financeadvisorycompliancereportingcustomer relationsquery resolutionteacher trainingcustomer managementsoundscratchtrainingstrategyeducationmanagementengagementturnaroundDrug Accountability

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