Automation Support Manager

Job Description

* Your title Your subtitle -->Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.There are two things that we want to share with anyone considering joining us.Firstly, we ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you re welcome at BT, we really mean it.Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you ll have the chance to discuss smart working and how it might work for the job you are applying for.About this roleThis role is to support existing automations ensuring business as usual as well as developing enhancements for intelligent automations across GBS within BT ensuring that we continue to grow our business whilst increasing our right first time and keeping our cost base down.Working with the business across BT you will be supporting the automation of key BT processes and ensuring that critical processes are maintained.Youll have the following responsibilitiesAutomation application support - An exciting opportunity to lead on work in automation support team within BT, the role involves the leading of teams to ensure business continuity for the existing automations, tracking of faults, enhancements and ensuring stakeholders are regularly appraised of status and progress of live issues.Although support is the primary responsibility you will also lead on driving automation improvement initiatives to increase customer satisfaction, increase revenues and decrease costs and defining the standards across our automation capability, keeping up to date with BT Security policies and work in a way that ensures compliance, data protection by design.Work with the business - You will represent GBS by working closely with SMEs (Subject Matter Experts) to identify business processes for automation and work end to end solutions covering requirements gathering, design, development , UAT, deployment and maintenance with the support of the team and SMEs. You will plan and track of deliverables and ensure stakeholders are regularly appraised of status and progress throughout.Learning new technologies In a fast moving technology space you will have the opportunity to use your experience in automation to learn new intelligent automation technologies then taking this knowledge you will train the new capabilities out to your team, defining GBSs automation strategy going forward.Support our growth - You will lead on evolving our service to ensure we excel in meeting requirements, KPI s, and customer satisfaction, through the maintenance of our live automations and leadership in taking forward ideas. You will also be supporting the delivery of new solutions including future technologies (AI etc) which may include managing third party vendors.Youll have the following skills & experienceSkills:Customer Engagement/ Business AnalysisFault finding and resolutionDelivering automationsIn depth understanding of delivering configuration/scripting type technologies required for GBS.Leading the design, delivery, testing and support of software/ processesAptitude for problem solving and logical thinkingTeam coach supporting and assisting the development of other in the team.Preferred skills:Microsoft Technologies (.Net)Web Application DevelopmentExcel Macro / Access (VBA)Support of database applications built in SQL Server or Oracle.Experience:Experience with leading a team in support of the delivery and maintenance of automations.Experience and knowledge of and project management in a structured environmentAn understanding of, and a willingness to adhere to, formal change control procedures and disciplines.Ability to liaise with senior level stakeholder representatives in a rational and measured Eligibility Criteria

• As per IJP guidelines
• Note - If you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction. In circumstances when you are in a disciplinary process but the outcome hasn t been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, you re issued with a sanction or your appeal is unsuccessful. It is the responsibility of an applicant to not apply to IJP in case if they are on an active PIP/ Disciplinary case/ Warnings or sanction. If such an applicant is found to have applied for a role, then, strong disciplinary action will be taken against that applicant

About BTBT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.So, if youre interested in the power of potential, why not join us today and release yours You can read more here about what its like to work at BT How to ApplyIts easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your application, *NA

Keyskills :
salestechnical supportfault findingdeliverysql serverend to end solutionschange controlcustomer relationsproblem solvingslasmart workingright first timestatements of work sow