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BPO Manager

3.00 to 7.00 Years   Gurugram   23 Jun, 2022
NTT Global Delivery Services Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job Details:
    • Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards
    • Demonstrates high level of leadership, interpersonal and client relationship skills
    • Provide expertise and guidance to the team on administrative and process aspects.
    • Serves as liaison between team, clients, leadership, and various other support team
    • Identifies opportunities for improvement; recommends possible training opportunities
    • Provides input into goal setting and provides performance feedback
    • Adapts team priorities to respond to customer and business partner needs
    • To improve efficiency, quality and services of ongoing projects/processes
    • Ensures team is meeting or exceeding contractual and service level obligations to customers
    • Collects customer s needs and translates to appropriate solutions
    • Interacts with customers and internal departments to resolve issues
    • Adhere to all appropriate and agreed standardized processes and procedures
    • Attending customer and leadership calls to gather feedback and updates
    Job Requirements & eligibility Criteria:
    • 8+ Years of experience in Banking BPO is preferred
    • University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates
    • Minimum of 4+ years of Team handling is a Mandatory
    • Excellent understanding or an SME of KYC/AML/CDD experience
    • Excellent people management and interpersonal Skills
    • Excellent influencing Communication skills
    • Strong analytical/problem solving skills
    • Strong knowledge, understanding and application of project management principles and methodologies.
    • Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM
    • Ability to communicate (oral/written) effectively in English to exchange information with our client.
    Job Segment: Manager, Project Manager, Management, Technology ,

Keyskills :
team handlingservice levelsservice level

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