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Change Management - Senior Associate

2.00 to 3.00 Years   Gurugram   29 Dec, 2021
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you ll have the chance to discuss smart working and how it might work for the job you are applying for.About this roleThe role holder will principally work alongside other team members, and will be responsible for providing support within the Network Service Operations Team. Youll have the following responsibilities

  • Checks RFCs submitted against acceptance criteria as set out in the IT Change Management policies and procedures.
  • Will support the change management function to ensure our key KPIs are met
  • Help with the investigation of a fail change record
  • Monitor and record issues and risks associated with Change Management.
  • Prepares TCAB and Exec CAB agenda based on their assessment of the seriousness and priority of the RFC as set out in the Change Management process
  • Reports patterns of change to the Change Manager for detailed reporting and trending to occur.
  • Support the team with regular review of the local work instruction
  • Maintaining the consistency, integrity and quality for all changes.
  • Support the change management function in ensuring we meet our key KPIs.
  • Identify, investigate SLA failures and resolve / flag to Head of Change.
  • Liaising with Operation/Project Management teams to resolve process issues when they arise.
  • Coordinating interfaces between Change and Configuration Management and other service management processes.
  • Risk awareness and highlighting for Change Management
Support the team with continuous service improvement (CSI) initiativeYoull have the following skills & experienceMandatory skills ( Must evidence this in your CV )Must be a team playerGood hands on excel/rules/Automation and drive towards innovation.Accountability Taking personal responsibility in regards to work. Good interpersonal and communication skills with the ability to communicate effectivelyExperience working or interacting with the change management function.Professional SkillsProven ability to manage own workload, priorities & deadlines and to work independently without supervision Strong organizational skills Always display positive attitude and behaviorEvidence of drive and the will to succeed.Experience2 - 3 years experience within change management.Required CertificationKnowledge about ITIL principles. Preferred CertificationsITIL Foundation certification., *.

Keyskills :
customer relationsinsurancequalitysalesmissmart workingchange managementservice managementservice operationsstatements of work sow

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