hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Contractor -Technical Analyst - Desktop Services

2.00 to 7.00 Years   Gurugram   12 Oct, 2021
Fidelity International
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About the opportunityDepartment DescriptionTechnology Infrastructure Services (TIS) is responsible for managing all infrastructure components, supporting business delivery projects and delivering TIS projects. The function is divided into six core disciplines:

  • Service - responsible for managing our Customers, Service Desk & Desktop Services, Incident & Problem Management and Application Infrastructure
  • Delivery Support - responsible for supporting the delivering of business change initiatives, which includes project, small works, environment management and other non BAU tasks
  • Technology Control responsible for protecting the Infrastructure Environment, includes Security Management, Risk and Audit Management, Change Management and Disaster Recovery
  • Architecture and Engineering responsible for Technology Architecture and engineering solutions, in line with Technology roadmaps
  • Operating Environment responsible for maintenance and fault resolution on Platforms, Storage, Messaging and Data Centre Services
  • Network & Voice responsible for maintenance and fault resolution on Network, Voice and Firewall, managing commercials and financials, and delivery of TIS projects, within technology domain
Purpose of your roleReporting to the Technical Manager - DTS, He/she will have primary responsibility for hardware and software support services, maintaining customer satisfaction through problem resolution, Service Level Agreements (SLA) The role involves exposure to other technologies like SCCM and Citrix Xen -desktop, O365 , Xen app , Patching etc and requires a solid understanding of how these interact together and the processes for delivery.You are required to work with limited supervision and should actively participate as a team member. You will work closely with other technology teams in TIS such as Voice team, VDI team, Desktop engineering team for resolving customers issues.Key Responsibilities
  • Provide resolution to hardware and application software related issues and escalations.
  • Ensure Service Level Agreements are met and maintained.
  • Demonstrates a high level of commitment to client service support to the customers.
  • Business aware and Client focused
  • Communicator excellent written and verbal skills, good attention to detail.
  • Need for flexibility towards working hours during busy periods.
  • Able to re-prioritise and organise effectively
Experience and Qualifications Required
  • IT experience, with proven technical support experience.
  • Good knowledge and experience of desktop environments and troubleshooting Windows 10, MAC OS related issues.
  • Hands on Experience on infra technologies like SCCM, Citrix Xen-desktop, Xen -App and Office 365.
  • Understanding of windows group policies
  • Must to have Nexthink experience.
  • Proficient in troubleshooting Internet, Intranet, VPN (Virtual Private network), MS Outlook and other Office utilities
  • Good knowledge of TCP/IP, WAN/LAN and voice / network architectures.
  • Knowledge of Avaya IP Telephony, Polycom Video conferencing devices and Zoom administration.
  • Graduate Calibre Industry Recognised Qualifications MCP, MCSE, and CCNA would be an advantage.
  • ITL certified (Desirable) with a knowledge of structured change management.
  • Able to work under pressure and on tight deadlines.
  • Analytical and problem-solving skills.
  • Flexible team player, comfortable in a multi-national environment.
About youAbout Fidelity InternationalFidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients. We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations. We call this new approach dynamic working.Find out more about what we do, our history, our new approach of dynamic working and how you could be a part of our future at https://careers.fidelityinternational.com/about-usApplying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.,

Keyskills :
service leveljavatroubleshootingwindows 10sqlpolycom video conferencingcentral bankssql serverms outlookavaya ip telephonyip telephonyservice deskdata centermac osenvironment

APPLY NOW

Contractor -Technical Analyst - Desktop Services Related Jobs

© 2019 Hireejobs All Rights Reserved