hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Crisis Operations Analyst

5.00 to 11.00 Years   Gurugram   21 Jan, 2022
Expedia
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

ExpediaCrisis Operations AnalystThe Crisis Management Operations (CMOPS) team is responsible for monitoring and responding to world events (natural disasters, severe weather, political/civil unrest etc) that may impact Expedia Group s global customers. We analyze and assess events to deliver a timely and accurate response through effective communication and stakeholder facilitation. By identifying events and assessing potential impact we can reduce friction caused by travel disruption, ensuring a positive customer experience. We aim to ensure our agents and customers are well-informed and the business is ready to respond. By providing a positive experience we build trust and loyalty with our customers and reduce operational costs associated with service disruption.What youll do:

  • Proactively identify and monitor risk situations, assess impact to Expedia Groups customers and follow pre-determined escalation actions and mitigation strategies.
  • Monitor travel industry policies and partner impact related to operational disruptions.
  • Publish travel alerts on our sites and knowledge articles for contact center agents.
  • Send crisis communications using prescribed systems and templates.
  • Partner with other internal operations teams and Sr. Crisis Operations Analysts to support the co-ordination of Expedia Group s crisis response.
  • Support Sr. Crisis Operations Analysts during cross-functional crisis co-ordination conference bridges.
  • Identify opportunities to optimize internal crisis team operations and document process improvements.
  • Provide on-call support for after-hours crisis management escalation decisions and actions, including some weekends.
  • Work nonstandard hours and more than 40 hours per week when large scale crisis events occur.
Who you are:
  • A strong commitment and willingness to learn as well as share knowledge.
  • An ability to problem-solve and apply critical thinking.
  • Good judgement, attention to detail and knowledge of how to escalate problems and roadblocks.
  • Experience interacting with other employees and working with a variety of people from diverse backgrounds.
  • Experience in a crisis/trust and risk management or operational resilience
  • An ability to perform day to day core tasks with limited instruction or guidance.
  • A willingness to work flexible working hours to support a 24x7 environment.
  • Capable of efficiently prioritizing and executing tasks in an evolving environment.
  • Solid research/analysis skills.
  • Excellent verbal/written communication and comprehension skills.
  • Solid understanding of data and factors that influence customer experience.
  • Proficient computer skills including MS Word, MS Excel, PowerPoint, Outlook.
  • Knowledge of HTML, Service Now, Adobe, Jira and SharePoint.
  • An understanding of customer service/escalations.
About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Groups family of brands includes: Brand Expedia , Hotels.com , Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert , CarRentals.com , and Expedia Cruises .2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.,

Keyskills :
customer relationsreportingmisslaaccountsenvironmental impact assessmentcontact centersevere weatherrisk managementcomputer skillsteam operations

APPLY NOW

Crisis Operations Analyst Related Jobs

© 2019 Hireejobs All Rights Reserved