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Customer Service Associate

1.00 to 3.00 Years   Gurugram   29 Oct, 2020
The Luxury Closet
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryGems / Jewellery
Functional AreaCustomer Service (Domestic),Customer Service (International)
EmploymentTypeFull-time

Job Description

DescriptionCustomer Service associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world s best customer experience.Roles and responsibilities:The CS Associate will be responsible and accountable (but not limited) to the following roles and responsibilities:-

  • Managing all channels of Customer interaction, email, chat and phone
  • Identifying and assessing customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Build sustainable relationships and engage customers by taking the extra mile and becoming a Consultant; help Customers take a decision and generate revenue for the Company
  • Aim at converting general inquiries into sale
  • Aspire to bring customer delight in each and every interaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents where applicable
  • Follow communication procedures, guidelines and policies
  • Maintain a positive and professional interaction with all the departments associated with the Customer Service department
, RequirementsKnowledge -
  • Knowledge of English language, written and oral
  • Basic knowledge of MS Office
  • Luxury Brands Knowledge is an added advantage
Skill -
  • Comprehension Skills - Ability to comprehend Customer s queries and concerns and provide a customer focused solution
  • Time Management - Ability to multi task and decide priorities
  • Service Orientation - Actively looking for ways to help people
Attitude -
  • Flexibility - Willingness to work in different shifts
  • Openness - Open to ideas and feedback
Professional Experience -
  • 1-3 years of Customer Service Experience in a BPO or Luxury Retail.

Keyskills :
customer servicesalesinsurancecustomer relationsbillingcustomer focusenglish languagecustomer complaintscustomer interactionbpochatemailtrust

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