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Customer Service Executive International Process IN NOIDA

1.00 to 6.00 Years   Gurugram, Delhi   18 May, 2022
PERSONAL NETWORK Hiring For MNC Client of Personal network
Job LocationGurugram, Delhi
EducationNot Mentioned
SalaryRs 3.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Greetings from PERSONAL NETWORK!!Contact ANUhidden_mobile / hidden_mobileBPO & CALL CENTRE CAREER IN TOP MNC @ NOIDA !! SALARY UPTO 4.5 LAKHSPost :-CSR Customer SupportExperience :- 1 to 6 Years international voice processQualification :- 10+2 /10+3 /Graduate / UG /BERemuneration :- 2 L to 4.5 L (Based on Current CTC )Location :- NOIDACAB :- 2 WAY CAB PROVIDEDSHIFT :-Rotational US / UK / 24/ 7 ShiftsRoles And Responsible :Engaged in handling calls of Enterprise & different business units (Internal & External) Provide World Class Customer Service.End to Transaction of Reports.Need to maintain Accuracy in Reports.Ability to work effectively in a team environment.Pleasant, professional, and courteous personality.Excellent verbal and written communication skills.
    • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
    • Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
    • Maintains call quality and response times as per the agreed SLAs. Maintains records of calls and ensure all cases are updated in the system.
    Requirements:
    • Minimum Education Required - Bachelors Degree in any Technical stream / Non Technical Stream
    • Good Knowledge on Operating Systems, Hardware, Networking and MS Applications.
    • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.).
    • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
    • Excellent verbal and written communication.
    • Multitasking and coordination skills
    . Willingness and ability to work in shifts (24 x 7).We are looking for a dynamic and enthusiastic self-starter to join our team as a Graduate Service Desk Analyst.The Global Service Desk is the central point of contact for the users reporting Incidents (disruptions or potential disruptions in service availability or quality) and providesand providesfirst line support or guidance regarding products and services provided by Group IS.Responsibilities:
    • First point of contact for all end user reported issues or requests.
    • Typically provides technical support for Internal and External customers.
    • Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
    • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
    for more details CONTACTForSkype / ZoomInterview with TOP MNC Clients:-ANUhidden_mobile / hidden_mobileemail id hidden_emailPERSONAL NETWORK - NETWORKING FOR A BETTER FUTURE BEST WISHES - PERSONAL NETWORK TEAM

Keyskills :
customer servicecustomer supportnon voiceinternational call centercustomer service representativecustomer support representative

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