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Customer Service Representative

1.00 to 6.00 Years   Gurugram   27 Sep, 2022
Mohammed Zeeshan Ahmed Hiring For Regalix India Private Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaBack Office OperationsTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job Scope :Responsible for creating the pre-sales estimate in the ERP tool for our internal offshore customers.Job Responsibilities : Creating the pre-sales estimate in ERP tool Understands and work according to the customer requirement Performs regular backups to ensure data preservation Maintain a satisfactory level of quality and productivity as required Thorough knowledge of the process Timely closure of all required task as per the TAT Handling emails from clients Involved in resolving customer queries Completes additional assigned tasks as requiredQualification / Skills Required : Excellent attention to details Ability to perform repetitive task with a high degree of accuracy Comfortable working independently with minimal supervision Required tool Knowledge like Salesforce & MS Office tools Must be a quick learner. Confident in building a conversation Good Team player Should be patient enough to handle any kind of customer queries Good communication Skills & Interpersonal Skills Adaptability and ability to work under pressure Flexible to work in shifts and ready to support beyond the shift timings as per the requirement Ready to take new initiatives and challengesEducation and Experience required : Degree or Diploma Pre-sales estimation experience Excellent typing speed Basic computer knowledge and Excel knowledge BPO experience (0-2 years)

Keyskills :
communication skillsteam leading skillssmart workergood distribution practicecomputer skills

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