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Dedicated Account Representative-6

1.00 to 2.00 Years   Gurugram   06 Jan, 2022
American Express
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryTravel / Tourism
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Roles & Responsibilities

  • Tool administration
  • Provide tool & site administration for online tools
  • Provide tool support and administration (e.g. EA)
  • Reporting administration
  • Create and distribute reporting and scorecards including BUR.
  • Manage client data and reporting hierarchy
  • Ensure policy compliance thru reporting
  • Program administration
  • Contract administration and implementation (Air, Car, Hotel)
  • Policy maintenance and insights
  • Billing/settlement, reconciliation or soft dollar or unused ticket administration.
  • Customer Experience
  • Support client managers with ADHOC projects
  • Crisis management reporting and coordination with 3rd parties (e.g. ISOS)
  • Project manage client request to completion
(e.g. vendor support, market share)
  • Internal point of contact for other GBT teams
(PRDS, product)Eligibility criteria s & pre-requisites
  • - Thorough knowledge of the Business Travel Industry
  • - Knowledge of online booking tool functionalities
  • - Knowledge to support Expert Auditor and Flexible HR Feed a
  • plus
  • - Knowledge of GDS (Sabre/Apollo) & correx functionality
  • - Extensive Customer Service Skills
  • - Highly organized and detail oriented
  • - Proficient in Excel, Word, PowerPoint and Microsoft Outlook
  • - Demonstrate strong analytical skills
  • - Ability to work in a team environment
  • - Ability to manage multiple priorities and good time
  • management skills
  • - Ability to understand and effectively utilize technology via the
  • web or GBT reporting tools
  • - Excellent oral and written communication skills
  • Employee should be flexible to support clients in shifts
LocationIndia - Haryana - GurgaonIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.GBT Recruitment Privacy Statement,

Keyskills :
customer servicemanagement reportingdirect marketingwritten communicationmarketing strategybusiness traveldeliverysite administrationbusiness developmentmarketing

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