Deputy Manager - Center Of Excellence

Job Description

Who we are Elara Tech is Indias first full stack real estate services company at scale. We are the largest demand aggregator in digital real estate with every 3rd home seeker searching or transacting on our platforms - Housing and Makaan. We are also one of the biggest residential real estate transactions company for new home sales and rentals, having completed transactions worth over $ 2 billion.We are the only player in India offering the full range of services in the real estate space, such as personalized search, virtual viewing, site visits, legal and financial diligence negotiations, property registration, home loans and post- sales service. It is our strong belief that the way forward in the digital real estate space in India is through a full-stacked approach powered by a strong demand aggregation engine coupled with a best-in-class on-ground fulfillment capability. A full stack approach allows us to control the consumer journey end-to-end, which results in a step function improvement in consumer experience. Our customer centricity is reflected in our Net Promoter Score given by our customers which is among the best in the Industry.Our objective is to bring the best-in-class services to consumers and create a unified technology-driven platform that can serve all needs of consumers, developers, and brokers, with respect to buying, selling, and renting of homes. We leverage the power of technology and data to make the home buying experience rewarding and easy-to-use and functions on the fundamentals of trust, transparency, and expertise. As a digital marketplace with an exhaustive range of property listings, we know it is easy to get lost. We guide home buyers right from the start of their home search to the very end.We are led by seasoned professionals f rom the top B-schools like Harvard Business School, Stanford, ISB, IIM-B, IMT, IIT, ICAI and prominent companies where they have made significant contributions in their respective domains. Our team is young, talented, creative, supercharged and is spread across India through a network of offices in 9 cities in India.REA Australia, a listed company on the Australian Stock Exchange (ASX: REA) holds a controlling interest in Elara Technologies Pte. Ltd. Elara Tech operates as a stand-alone entity within the REA Group structure. REA Group is one of the most valuable digital real estate companies in the world with a market cap of ~AUD 16 billion (~Rs. 84,000 crore). It is a multinational digital advertising business specialising in property. It operates Australias leading residential and commercial property websites realestate.com.au and realcommercial.com.au as well as the leading website dedicated to share property, Flatmates.com.au and Spacely, a short-term commercial and co-working property website.In Asia, REA Group owns leading portals in Malaysia (iproperty.com.my) and Hong Kong (squarefoot.com.hk), a prominent portal in China (myfun.com) and a leading property review site in Thailand (thinkofliving.com). It owns Smartline Home Loans Pty Ltd, an Australian mortgage broking franchise group, and Hometrack Australia Pty Ltd, a leading provider of property data services. REA Group also holds a significant shareholding in property websites realtor.com in the US, 99.co and iproperty.com.sg in Singapore and rumah123.com in Indonesia.Our Vision: Delivering trustworthy experiences that you cherish for a lifetime.Our Mission:To be the first choice for our consumers and partners in their journey of discovering, renting, buying, selling, and financing a home. We do that we data, design, technology and above all the passion of our people, while delivering value to our shareholders.Our Culture:Culture forms the core of our foundation and our effort towards creating an engaging workplace has resulted in Elara Technologies (Housing, PropTiger & Makaan) being ranked 34th among the coveted list of Indias best 100 companies to work for in 2019 by Great Place to Work Institute, in partnership with The Economic Times. Elara Technologies (PropTiger & Makaan) were also ranked 95th in 2017.What does this role hold for you - Be an employee experience champion and work towards creating and sustaining a highly engaged workforce- Identify people as well as business challenges that are possible obstacles to organizational outcomes and propose / create interventions that can bring in desired synergies- Work on creating an employer brand that helps attract, inspire and retain talent- Suggest and implement process improvements & re-engineering of existing Org Processes that help people productivity- Be responsible for conceptualizing, implementing and evaluating the Performance Management System- Drive goal setting process in alignment with business objectives- Be responsible for several performance metrics, reporting and analytics- Be responsible for end to end management of the Reward & Recognition programs- Create frameworks, processes and policies for all HR processes- Not be limited to the horizons of a job description and work towards building a great workplaceApply if you are:- Someone with conceptual clarity of HR concepts- Someone who is sharp and able to connect dots and propose out-of-the-box HR solutions- Able to find solutions quickly and have the capability to drive things to closure- Able to express unique ideas and concepts in the most creative yet simple manner- Someone with strong command on language, written as well as spoken- Someone with strong interpersonal skills and are an extrovert- High on energy and able to work stretch hours- Someone looking to work in a fast-paced culture- Preferably an MBA with 2-5 years of experienceKnow more about us:,

Keyskills :
customer servicedocumentationnew home salesnet promoter scorefinancememory testinsurancecertified tips trainerreal estate transactionsstock exchangesite visitsequipment supplydigital advertising