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Enterprise Network Operations SW/Application Tech Support Practitioner

6.00 to 8.00 Years   Gurugram   16 Aug, 2022
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Project Role : SW/Application Tech Support Practitioner
    • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    • Management Level : 9
    • Work Experience : 6-8 years
    • Work Location : Gurugram
    • Must Have Skills :Enterprise Network Operations
    • Good To Have Skills :Service Assurance
    • Job Requirements :
        • Key Responsibilities : a: Act as the ongoing interface between the client and the system or application b: Responsible for Monitoring the events/alerts coming on Monitoring tool and doing initial triage c: Coordinating with ISPs/Vendors, Logging tickets for Vendor circuits, Taking Regular Follow-ups of Outages, Taking RF d: Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge e: Managing shared mail box and timely communicating to all stakeholders
        • Technical Experience : a: 5-7 years of work experience b: Dedicated to quality, using exceptional communication skills to ensure that activities are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational c: Knowledge on network devices is must d: CCNA Certified preferred e: Knowledge about ITIL processes is must; ITIL Foundation Certified preferred Knowledge on Routing and Switching
        • Professional Attributes : a: Service Operations Delivery experience b: Flexible to work in 24x7 environment c: should have knowledge of SLAs OLAs and KPIs d: Team player who also works well independently; self-motivated
        • Educational Qualification : Graduation
      • Additional Information : a: Good communication and collaboration skills b: Ability to develop operational documentation
    ,

Keyskills :
service levelnetwork devicesproduct knowledgeservice operationscommunication skillsfoundation certifiedprofessional services

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