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FTTx Engineer

0.00 to 2.00 Years   Gurugram   14 Sep, 2021
Sun Life India
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaCustomer Service (Domestic),Customer Service (International)
EmploymentTypeFull-time

Job Description

You are as unique as your background, experience and point of view. Here, you ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Person would be responsible for validating and updating customer details from the imaged documents on to the various client systems. He / She will also be responsible for communicating with various other departments for follow up or escalations as per business requirements. Strong analytical and written communication skills will be elementary for the role.Skills/Knowledge/Capabilities

  • Strong analytical and problem solving skills
  • Excellent Keyboard Skills
  • Strong Math Skills
  • Strong team player
  • Strong written and verbal communication skills
  • Strong commitment to customer service and quality
  • Strong research and follow-up skills
  • Proven ability to successfully cope in a fast-paced, demanding environment and stretch at short notice when business needs.
  • Proven ability to work independently and in a team environment
Responsibilities
  • Processes customer requests in a timely and accurate manner
  • Communicates with customers through written and oral correspondence
  • Provides follow up on requests that cannot be immediately resolved
  • Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
  • Escalates issues to management when needed
  • Works with management to set daily priorities to ensure prompt and efficient service
  • Maintains flexibility in a high speed, demanding team environment
  • Identifies process improvements to increase efficiencies and streamline processes
  • Actively participates in departmental team meetings and other open forums
  • Assists with department projects and initiatives as needed
  • Soliciting and compiling information and data related to processing activities
  • Using PC application and functions such as Excel and Word to update and load data sets
  • Working with mainframe applications
  • Creating and monitoring the processing checklists and calendars
  • Meeting and exceeding defined service level metrics on timeliness, productivity and accuracy, etc.
Job Category:Claims - Health & Dental Posting End Date:29/09/2021,

Keyskills :
customer relationssapreachbusinessproblem solvingqualitycommunication skillswordservice levelpromptresearchverbal communicationwritten communicationsetinsurancemetricssaleskeyboardcustomer serviceexcel

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