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Head - Customer Experience - Financial Services

6.00 to 10.00 Years   Gurugram   22 Dec, 2021
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

Industry - Banking / Financial Services / BrokingJob Type - Permanent Description - Head the Customer service setup of a well established Financial Services firmClient Details : Our client is a well established Financial services firmDescription:- Improve customer service experience- Take ownership of customer issues and follow problems through to resolution.- Understand and own the controllable elements of service level delivery, productivity, staffing, and quality KPIs. - Be a voice for our customers by identifying customer needs, provide customer insights and collaborating with cross-functional teams to provide solutions for those customers.- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.- Collaboration with other departments to resolve complicated issues & issues which require special attention.- Analyse customer care data and statistics to obtain results useful in taking key business decisions.- Contribute to the development of industry-leading processes and best practices for delivering customer success.Profile: - 6+ years of experience in Customer Service- Should have experience in devising technology-based solutions for recording customer feedback.- Should have experience in streamlining & automation of inbound and outbound communication channels- MBA from Tier 1/Tier 2 collegeJob Offer : - Meritocratic Culture- Opportunity to head the entire verticalTo apply online please click the Apply button below. For a confidential discussion about this role please contact Shubham Kathuria on +91 124 452 5406 Contact - Shubham Kathuria - +91 124 452 5406 The Apply Button will redirect you to website. Please apply there as well.This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
customer careservice levelcustomer servicefinancial servicescustomer satisfactioncarebankingbusinessstaffingoutbounddevisingrecordingownershipautomationstatistics

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