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Hiring for international voice process mumbai locaction

1.00 to 3.00 Years   Gurugram   29 May, 2023
BCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
Job LocationGurugram
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Hi All,Greetings from BC forward!This is Bala from BC Forward India Pvt ltd. Please find the below JD The responsibility of an advisor as customer service associate will be to assist your customers end to end, for any queries around billing and package related. High attention to details, accuracy, and quality. Ability to multi-task in usage of different applications and tools.Job description:International Voice ProcessResponsibilities:In this role, you are required to solve routine problems, largely through precedent and referral to general guidelinesCandidate expected interactions are within Candidate team and direct supervisorCandidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate workCandidate will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholdersCandidate will be required to help in the overall teams workload by managing Candidate deliverables and help the team when requiredCandidate will be an individual contributor as a part of a team, with a predetermined focused scope of workContract Duration 6 monthsNo of Positions 20 ( Every Month )Interview rounds CX Screening >> Versant (58 & above) >> CD >> OpsLocation - Return to office (work from office mandatory) therefore Bangalore based candidates ONLY.Level 12Shift time - Mandatory working in Night Shift (US Shift)Working days - Rotational work week (Should be flexible to work for 6 day a week as per business requirement)Fully vaccinatedEducation - Graduates & Undergraduates ( with International Voice Exp )Flexible to switch activities and roles internally within process and within the deal/project.Level 12: 1yr - 3 yrs25000 - 40000 .

Keyskills :
customer servicevoice processinternational voice process

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