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Huge Recruting for the post of New Associate-Query

0.00 to 1.00 Years   Gurugram   10 Aug, 2022
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Skill required: Query Management - Service Desk Voice Support Designation: New Associate Job Location: Gurugram Qualifications: Any Graduation Years of Experience: 0-1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs.The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for We are looking for individuals who have the following skillset:
    • Adaptable and flexible
    Roles and Responsibilities
      • In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
      • Your primary interaction is within your team and your direct supervisor
      • You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
      • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
      • You will be working closely with project members to effectively deliver on the requirements
      • You will be an individual contributor as a part of a team with a predetermined focused scope of work.
    Please note this role may require you to work in rotational shifts.,

Keyskills :
accounts payableaccounts payablereceivableapproval processbudgetingcreditservice deskmusic makingvoice supportsolving queries

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