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Learning Admin Expert

3.00 to 6.00 Years   Gurugram   02 Dec, 2020
Baxter India
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

Essential Duties and Responsibilities:

  • Assigning learner and instructor credit
  • Ensuring appropriate records management, Uploading specific content to LMS and specific requirements needed. How to use certain functionality within Learning Content (e.g., branching and assessments.
  • Troubleshoot content issues.
  • Escalations to eLMS and COE as necessary
  • Creating custom reports on an as needed basis and confirming requesters access to certain data points
  • Liaise with LMS team on e-learning course availability, linking and login, and troubleshooting
  • Management of all aspects of smaller-scale improvement projects from project planning to monitoring of metrics.
  • Follow continuous improvement methods to drive operational excellence Define, Measure, Analyze, Improve, Control
  • Extract and analyze data to ensure accuracy of information and reporting
  • Support testing of new/updated applications, systems and technologies.
Qualifications:
  • Customer Service: Knowledge of customer service processes and issue resolution
  • Oral and Written Communications: Ability to express oneself to provide information to others effectively and in a succinct manner
  • Managing Competing Priorities- Experience and ability to balance multiple competing request and priorities. Solid project planning & management skills
  • Data Analytics strong analytical, problem solving and process skills and the ability to apply these skills on daily tasks and projects.
  • Process Management & Orientation proven business process development, implementation and improvement skills. Consultative and Collaborative Style.
  • Technology knowledge & orientation - Familiarity with standards such as SCORM and AICC. Ability to work with multiple content authoring tools.
  • Troubleshooting: Ability to troubleshoot complex content issues such as not course not marking complete, browser compatibility issues
Key Skills and Experience:
  • Undergraduate Degree required or country equivalent.
  • Must have at least 4 - 7 years of experience.
  • Exposure to learning technology and content authoring tools.
  • Understanding of Learning Operation and applicable policies & procedures on a global basis. Project Management and consulting experience. Strong Communication Skills.
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Keyskills :
data analyticsproject managementprocess managementlearning admin expert

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