Mgr, APAC, Shared Ops,

Job Description

Job summaryThe Manager, [APAC], Shared Operations Support will inspire the [APAC] Global Real Estate &Facilities (GREF) delivery team to constantly raise the bar across Shared Operations Support (SOS)programs delivered for the [APAC] corporate portfolio, through threedimensions Cultural Enablement, Continuous Improvement, and Enterprise Alignment. Managersof Shared Operations Support are professionals who are transformational with a Bias for Action,devising strategies to optimize or improve business procedures as well as making sure there isefficiency and a frictionless workflow. The person in this role has two key accountabilities RegionalPoint of Contact, partnering with Real Estate and Facilities (RE&F) leadership and ownership of a global program (for APAC, Global HelpDesk Program.)Regional Point of Contact (POC)Accountable for in-region delivery of the SOS programs, working directly to support the regional Real Estate & Facilities (RE&F) Director and RE&F Managers. Ensures SOS programs delight customers and integrate with the wider GREF organizations and functions, vendor partner teams and SOS GlobalProgram owners. Leveraging data inputs, customer feedback, and trend analysis, this role has a uniquevantage point to identify continuous improvement initiatives and opportunities to raise the bar as wellas exercise regional controllership.The successful candidate is the key Cultural Enabler partnering with RE&F leadership, supporting theirbusiness relationships as Amazon s teams grow. earning trust and building sustainable plans to support business growth. The role advocates for driving Shared Operations Support strategy both regionally and globally. The role also partners with key vendors to drive changes on the go, within a fast-paced and complex environment.Key Responsibilities
• Partner to the regional RE&F leadership team, operating both strategically and operationally.
• Point of regional escalation across SOS global programs
• Identify and facilitate opportunities to continuously improve the SOS program delivery service, connecting regional RE&F leadership team to Global Program owners
• Controllership of service program delivery in region, monitoring to ensure vendor partner
awareness of, and adherence to customer expectations, standards, mechanisms, and processes.
• Partners with Regional and Global Shared Operations Support Program Managers, Customer
39Experience (CX) managers and RE&F Managers, Area leads to drive services to global consistency,
• Compulsory 8+ years experience at managerial or expert level in Corporate Real Estate Facilities Management and workplace projects, in large international and complex organizational structures with a high level of ambiguity
• Experience in hospitality environment
• Experience in internal quality audits with strong analytical, root cause and continuous improvement skills
• Experience in applying project management & quality monitoring methodologies as and when applicable
• General knowledge and understanding of statutory compliance requirements for Facilities Management (Hard & Soft)
• Experience in leading cross functional operations and process driven structures across a geographically and culturally widespread portfolio with remote team management
• Strong interpersonal skills with ability to manage strategic partners, GREF leaders and establish relationships with key stakeholders and policymakers
• Solutions orientated, ability to inspire others to deliver results and experienced in creating best in class solutions through triggering collaboration
• Full mastery of written and spoken English
• Must be able to travel regularly across the entire region to engage with remote teams
• Experience of other disciplines, i.e. Project Management, Procurement, Workplace, Churn, Moves.
• Knowledge and previous application of ISO 41000 for FM services.
• IOSH qualification (or equivalent Health and Safety qualification), relevant qualifications or experience with Hard service FM (Mechanical and Electrical) management
• Ability to thrive in a fast-paced and deadline-orientated environment.
• Team player who is willing to roll up their sleeves to get the job done.
• Other Languages [APAC Region] are a plus.

Keyskills :
root causecorporate real estateproject managementinternal quality auditor