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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Operations Management / Process Analysis |
EmploymentType | Full-time |
Sr Operations Analysis AnalystDepartment overview:MarkitServ provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity, and foreign exchange derivatives. MarkitServ also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets.MarkitServ Operations provides operational day-to-day customer support for all services supported within the MarkitServ suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.Position summaryWe are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitServ s suite of products.Implementation Services team assist client with new client Onboarding, Product Demo, KYC requirements and UAT testing prior to go Live in Production environment. Client Services team is responsible to assist existing MarkitServ clients with daily queries pertaining to Production environment.Duties & accountabilities
Keyskills :
customer supportforeign exchangeproduct managementfinancial marketsclient account managementclient onboardingaccount managementanalytical skillsoperational controlincident reportingstatic data