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Operation Manager

8.00 to 13.00 Years   Gurugram   13 Nov, 2019
FutureHeights Training and Consultant Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryRs 7 - 16 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Dear Candidate,We have an Urgent Opening for Operation Manager- Sales for PolicyBazaar.com.Please find the Job Description Below.Roles & Responsibilities: -

  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Establish & Manage Relationships / Engagement with the Clients.
  • Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
  • Managing day to day Sales targets (B2C Sales)
  • To ensure team members achieve agreed standards in relation to their job assignments.
  • To ensure training of new staff on the corporate policy rules to be adhered to
  • To monitor and document the work schedule of staff and absences.
  • Build a strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
  • Ensure that all audit-related issues are brought to a close
  • Identify and drive continuous improvements and initiatives in process
  • Coach & mentor Team lead so that they are able to manage their teams better
  • The hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
  • To ensure that all internal customer queries are followed up.
Essential Skills / Expertise required:-
  • Action-Oriented, Integrity and Trust, Perseverance
  • Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
  • Managing & measuring work
  • Ability to handle sales pressure
  • Very good finance and accounting skills
  • Problem solving, analytical bent of mind
  • Excellent verbal and written communications skills
  • Strong external and management reporting skills
Desired Skills:
  • Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
  • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
  • Insurance (Health/Life/Travel) Sales
  • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
  • Ability to communicate and resolve issues that affect Performance Criteria
  • Ability to share operational improvement and take action with other teams
  • Ability to manage projects to improve employee performance
  • Ability to handle escalations from employees on their team
  • Ability to escalate issues to their supervisor or other internal departments
  • Ability to lead employees on their team to performance of the Performance Criteria
  • Demonstrated language fluency in English
Education:-Graduate in any discipline.Job Location:- GurgaonShift:- Day ShiftSalary: Up to 16 LPA ( Negotiable)Please contact for Interview at Given Details.Name: Shubham GuptaContact: 8588881626Email: hr@futureheights.co.inThanksShubham Gupta

Keyskills :
attritionmanagement sla teammanagementskills managementskills financialjustification managementreporting clientsatisfaction salesability operationalimprovement teammanagement behavioraltraining problemsolving customersatisfaction employeedeve

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