Operations Analysis Analyst

Job Description

Operations Analysis AnalystPosition summaryThe role of a Client Services Analyst is to primarily act as a subject matter expert for the Client Services Team, specifically as it relates to the Regulatory and Compliance products: Markit Counterparty Manager (MCPM), Markit Tax Utility (MTU), and Know Your 3rd Party (KY3P).As part of the client services operations team, the candidate will foster consumer and vendor relationships. The role requires coordination amongst business functions including sales, operations, development, customer training, and handling day to day client inquiries.The successful candidate will be required to partner with product and senior management to understand process flows, assist with system enhancements, and overall deployment to clients. They will also need to assist clients with system issues, and tracking items until resolution.Duties & accountabilitiesEnsure customers receive first class service consistent with IHS Markit s expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, conducting client demos, training clients on the platform, and managing additional client inquiries/needs as required.Cultivate, foster, and manage relationships with assigned clientsActively speak with customers to ensure they understand how to use the functionality of Regulatory & Compliance product suite and understand the full capability of our products industry initiativesIncrease client adoption of the platform through education of new product features and offering, ultimately driving efficiency and cost reduction for clientsProvide front line daily support for all clients including capture of bugs and enhancements.Work with business partners to validate the integrity of data and documents loaded on the platformBecome familiar with regulatory initiatives and industry-wide events that have an impact on our different business lines.Become highly skilled in the suite of solutions such as Core, Regulations, Tax Utility, Contracts & Credit and KY3PAssist global operation team members in any capacity on a day to day basis and in particular during high volume periods.Business competenciesEducation and experienceExperience in KYC, Regulatory & Compliance customer service and financial data operations is preferred.Strong data analysis skills with good knowledge of MS Excel and understand SQL & Oracle databases querying is preferable.Working knowledge of Salesforce (Lightning), State Registries, JIRA platforms are preferred. Should have proposed ideas to improvise internal UI functionality and good experience in adding new SOPs.Batchelor s Degree2-5 years experience preferredCommercial awarenessHave an excellent client service ethos and be able to communicate effectively with priority clients and sales prospectsStrong analytical and interpersonal skillsFamiliarity with bank compliance and risk management a plus-----------------------------------------------Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.For information please click on the following links:IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency-----------------------------------------------Current ColleaguesIf you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.,

Keyskills :
client servicekycfollowing updata analysiscustomer servicesqlcost reductionclient servicesfinancial dataoperation teamrisk managementsenior management