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Process Associate - Collections

1.00 to 3.00 Years   Gurugram   15 Apr, 2021
Headstrong
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

PA, Collections If youre a working professional in OTC domain who have worked on SAP ERP- preferably in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions, were looking forward to interact and discuss this opportunity with you. Responsibilities

  • You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
  • Responsible to respond to email /phone queries related to disputed invoice
  • Research and analyze the disputes/deductions in ERP
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
  • Find opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual portfolios to track and monitor the past dues
  • You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • You are a phenomenal teammate to process any adhoc request in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and expertly
  • Call out problems to senior staff members and or management as appropriate.
Qualifications we seek in you! Minimum qualifications
  • Graduation in any stream
  • Your are excellent in interpersonal skills
  • You have Meaningful work experience
Preferred Qualifications
  • Prior collections management experience shall be an added advantage
,

Keyskills :
customer relationsinsurancequalitysalessapsap erppostingcustomer focuscustomer serviceinterpersonal skillscollections strategy

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