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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Credit Control Senior Process Associate (English)Ensure accounts trade within approved terms and limit, uplift credit limits on receipt of proof of payment - LOAEnsure statements, soft letters and final demands are sent as per the set timelinesEnsure all queries are dealt with timeously and feedback is given to the customerEnsure all reporting is done as per set timelines eg: feedback on top 50 overdue accounts, book reviews etcFollow up on due and overdue payments without delay to ensure payments in a timely mannerUpdate notes on FD 32 of full conversations and precise details (date and names) VERY IMPORTANTPayments must be allocated as per customers remittance and training provided to avoid incorrect clearingSettlement discount can only be allowed as per the company policy and procedureEnsure month end payment clearing is done within timelineResolve queries on remittances promptlyEnsure monthly collection targets are metPlease note active telephonic collections are to be made on an ongoing basis. The external credit controller, KAM, RKAM or Store Manager must be contacted if assistance is needed to get overdue amounts paid or when no contact can be made with a debtorIf no payment is received the credit controller / CLA must send a soft letter to the customer on 35 days of the month (5 days overdue) allow debtor 10 days to respond credit controller should check all contact details in blue file if they can t get hold of a customerIf no payment is received, credit controller / CLA to issue a final demand to customer on the 45th day (45 days overdue) (10 days to respond). Final Demand is to be sent out for the full balance outstanding on the account.If a customer responds with a payment arrangement on an email or letter to pay the account, these must be forwarded to Debtors KAM and a Supervisor. Debtors KAM and Debtors Manager can approve, decline or propose another arrangement to the customer in an effort to get all arrangements paid in full within the same financial year. Approved AOD to be drawn up by Pre Legal departmentRefer Pre Legal process for all AOD sFailure by the debtor to make the first payment on an AOD, or if an AOD is not obtained within 60 days, the credit controller / CLA is to prepare the file for handover to the supervisor. The file is to be prepared in line with the pre-legal checklist with all relevant documents in file latest statement, soft letter, final demand, copy of AOD, reconciliation and copies of all outstanding invoices.Monthly book review with the Supervisor to discuss overdue accounts +60 days.Constant feedback on certain accounts until paid or resolvedQualifications we seek in youMinimum qualificationsProficiency in English-C2Microsoft office and SAP experienceLocal InvolvementMember Centered PerformanceEnsure Execution and Achieve ResultsEnsure Planning and ImprovementAdapt and LearnWhat can we offer Attractive salary and benefits such as Medical Aid, Retirement and risk benefitsWork in a multicultural environment;Various trainings (technical & soft skills);Development opportunities in a growing multinational company;In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.,
Keyskills :
sapaccountsaccountingcustomer relationsbasismedical aidbook reviewslegal processcredit controlcustomer focusmicrosoft officepaykamsetaod