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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Quality (QA-QC) |
| EmploymentType | Full-time |
, Experience - 1-3 Roles & Responsibilities: Roles and Responsibilities -Check the quality of transactions being processed by agents on daily basis. -Provides feedback to agents wherever needed. -Taking sessions/ training if required. -Brief idea about Fatal & Non- Fatal parameters -Maintain reports, dashboards on daily basis. -Participate in customer and client connects to identify client needs and expectations. -Coordinate and facilitates calibration sessions for internal and external teams. -Prepare and present reports of performed audits along with root cause analysis. Qualifications: Graduation.,
Keyskills :
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