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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Hardware / Networking |
Functional Area | IT Operations / EDP / MIS |
EmploymentType | Full-time |
Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.Position SummaryCO team IT Operations Analyst is responsible for support and management of internal endpoints, support and coaching for 1st & 2nd Tier Operation Support teams on OS Platforms, desktop applications, deployments and issues, as well as close collaboration with the internal IT Engineering teams to handle escalations, provide documentation, resolve complex technical issues and implement new products.Responsibilities
Keyskills :
it operationsclient supportcustomer serviceinventory controloperating systemscorporate liaisonmicrosoft productsincident managementinformation technologyconfiguration managementhardware troubleshooting