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Senior Service Reliability Engineer

4.00 to 7.00 Years   Gurugram   24 May, 2021
BT e-Serv (India)
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

* Early joiners Only Why this job mattersProven ability to manage own workload, priorities & deadlines and to work independently without supervision.What I ll be doing your accountabilities

  • Network monitoring, Remote administration, configuration, trouble shooting, deployment, IP Schema, IP Protocol, implementation and support of IP addresses, routing, network filters, and any other applicable operational Configuration parameters for all managed Network devices.
  • Primarily Customer Network Support within agreed SLA, troubleshooting of network related issues including resolution of outages/incidents as well as Service Request functions.
  • Coordination with other support teams for issue resolution (if required).
  • Excellent knowledge about enterprise level customer network architecture.
  • Ensuring successful implementation of changes needed for network performance optimization, new requirements etc.
  • Effective communication and coordination of events during handling incidents for any critical network outages.
  • Proper documentation of incidents, service request, and change requests as per standard process.
  • Proper handling the incidents escalated from NOC Level-1 engineer / Customer escalated issues & drive them towards resolution.
  • Experience in interacting with TAC centers for both equipment vendors and WAN service providers.
  • 24x7 support
Skills/Experience required for the Job:
  • Strong knowledge in OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switches and LAN design, VLAN s, VTP, STP, RSTP, MSTP.
  • Cisco Router & Switch experience with emphasis on IOS / CatOS. , Nexus (Intermediate level )
  • Experience on configuration and maintenance of F5 load balancer.
  • Strong knowledge in Routing protocols (RIP, BGP, OSPF, EIGRP,IPX etc).
  • Strong knowledge in WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, HDLC)
  • Strong knowledge in LAN technologies (Ethernet, Fast Ethernet, Gigabit Ethernet, Wi-Fi)
  • VPN Technologies (IPSec, SSL, , Cisco Anyconnect, Cisco EasyVPN, DMVPN)
  • Experience on troubleshooting various site to site and Remote access VPN related issues.
  • Authentication, authorization, encryption mechanisms (LDAP, RADIUS, TACACS+, PKI, SSL, SSH)
  • Quality of Service, Multicasting
  • Knowledge on F5 load balancer.
  • Wireless LAN technologies, Cisco unified wireless LAN solution etc.
  • WAN Acceleration & compression services
  • Experience on installation, configuration and maintenance of Cisco multilayer switches, Cisco routers.
  • Working knowledge with Encryption Technologies.
  • Log management system.
  • Working knowledge on Ticketing & NMS Tools (e.g. IONIX, W4N, NMS loader, SMART, SERVICE NOW etc.).
  • Experience in Implementation of IMAC requests via remote support, e.g.
  • Updating of drivers and firmware
  • Updating IOS through scripts and templates
  • Configuration of device from scripts
  • Configuration of monitoring software from scripts
  • Testing and documentation of installation activities
  • Experience in firewall configuration changes
COVID-19 Notice: We ve changed our recruitment process so that we can continue to offer exciting opportunities in {British Telecom}. We ve moved to virtual hiring until further notice - which includes video interviews and virtual on boarding, to make sure that we maintain candidate and employee safety. Eligibility Criteria:As per IJP Guidelines If you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction. In circumstances when you are in a disciplinary process but the outcome hasn t been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, you re issued with a sanction or your appeal is unsuccessful. It is the responsibility of an applicant to not apply to IJP in case if they are on an active PIP/ Disciplinary case/ Warnings or sanction. If such an applicant is found to have applied for a role, then, strong disciplinary action will be taken against that applicant. , *
  • 4-7 years experience providing network operations support in a mid to intermediate/large sized organization.
  • CCNA, CCNP (Routing & Switching), CCNP Service provider, CCNA Security / CCNP Security, ITIL Foundation
  • CCNA / CCNP

Keyskills :
reliabilityccnp securityremote accessfast ethernetremote supportnetwork supportchange requestsgigabit ethernetService Reliability Engineer

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