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*Service Reliability Engineer*

1.00 to 4.00 Years   Gurugram   21 Jan, 2022
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

* Your title Your subtitle -->Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.There are two things that we want to share with anyone considering joining us.Firstly, we ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you re welcome at BT, we really mean it.Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you ll have the chance to discuss smart working and how it might work for the job you are applying for.About this roleYoull have the following responsibilities

  • Is responsible for managing the LAN/WAN/Voice/Wireless issues for customer within MTTR as part of L1 scope.
  • Primary job would be remote administration and any other applicable operational support parameters for all managed Network devices.
  • Primarily Network Support i.e. first level of support where it can be through the telephone, mails etc where they need to directly interact with the client includes basic level troubleshooting of network related issues.
  • Coordination with other support teams for issue resolution (if required).
  • Excellent communication and coordination of events during handling new incidents for any critical network outages.
  • Proper documentation of incidents, PEWs as per standard process.
  • Proper handling the new incidents (starting from creating the incident to closure of the incident) reported from monitoring tool, users/clients & other teams.
  • Experience in interacting with TAC centres for both equipment vendors and WAN service provider.
  • 24x7 support
Youll have the following skills & experienceExperience:
  • 1- 4 years of experience providing network operations support in a mid to intermediate/medium sized organization.
Preferred certification:
  • CCNA (R&S), CCNA (Voice),CCNP (any module)
Required skills:
  • OSI & TCP/IP Network protocol architecture, layering benefits and concept, functions of different layers, switching and routing, VLAN s, VTP, STP.
  • Cisco Router & Switch experience with emphasis on IOS / CatOS , Nexus (basic level)
  • Routing protocols (Static routing, OSPF, EIGRP, BGP etc).
  • LAN technologies (Ethernet, Fast Ethernet, Gigabit Ethernet, Wi-Fi)
Wireless LAN technologies, Cisco unified wireless LAN solution etc.Additional desirable skills:
  • Working knowledge with Encryption Technologies.
  • Log management system.
  • Working knowledge on Ticketing & NMS Tools (e.g. IONIX, W4N, NMS loader, SMART, SERVICE NOW etc.).
  • Experience in handling escalated cases.
  • Knowledge of Voice and Avaya devices will be an added advantage.
  • Prior experience in Incident Management with exposure on the required tools like Expedio, NGSD etc.
  • WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, HDLC)
  • WAN Acceleration & compression services
  • Experience on maintenance of Cisco multilayer switches, Cisco routers.
Professional skills:
  • Proven ability to manage own workload, priorities & deadlines and to work independently without supervision
  • Proven ability to work with customers in agreed SLAs.
  • Strong organizational skills and team player.
  • Evidence of drive and the will to succeed
How to ApplyIts easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Dont worry if you need to make changes - youll have the opportunity to review and edit your work on the final page. We look forward to receiving your applicationCOVID-19 Notice: We ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We ve moved to virtual hiring until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety,

Keyskills :
reliabilityfmeamechanicalsafetycommissioningfast ethernetsmart workingnetwork supportgigabit ethernetissue resolutionnetwork operationsincident managementbehavioral trainingstatements of work sow

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