hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Shift Lead

2.00 to 7.00 Years   Gurugram   23 Oct, 2020
M/s orange business services
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaGeneral / Other Software,IT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

  • Contribute to short and long-term operaional planning and strategy as a member of the management team, effective Team Management thereby ensuring customer satisfaction.
  • Manage , Drive and improve the effectiveness and efficiency of the service support delivery Team.
  • Strong in people management , team management , setting Objectives ,smart Goals , setting up KRA, Performance management
  • Support the Operations Manager to Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Key Spoc for
  • SPOC for all operational requirement during his shift timings ,
  • Satisfying customer queries and follow up on escalated issues.
  • Day to day Operational Trend Analysis and driving the shift Operations accordingly.
  • Team Integration, coordination and Management
  • SPOC for all escalations within the scope of delivery during his shift timings.
  • Shift Roaster Management, Driving to meet the deliverables within SLA , recognizing the efforts of the team.
  • Ensuring process adherence by the Team and Maintain Team d cor and discipline on the Operational Floor.
  • Drive/Support initiatives in the management team and organizationally that contribute to long-term operational Documentation and Reporting
about you

  • Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.
  • Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
  • May provide mentoring and guidance to lower level employees.
  • Provides inputs towards process improvements.
  • Deliver the Services with defined Service Level Commitments
  • Drive the operation effectively by following applying the ITIL, ITSM industry best practices.
  • Drive the Escalation Management
  • Single point of contact for customer for any escalation, projects communication during his shift .
  • Ensure the Managed Services staffs are aware of and adhere to company procedures and policies.
  • Ensure appropriate quality controls and adherence to standards of performance through which Services are maintained, whether technical, operational, administrative or management activities and staff.
  • Mentor/consult with team members, other organizations, customers, and vendors on complex issues
  • Maintain high morale, satisfied and productive sub unit staff.
  • Define ensure implementation of all key delivery strategies, processes, procedures, guidelines, tools, methods.
additional information

  • Bachelor s degree in Computer Science, Engineering, Telecom, Business, or related field or equivalent
  • Good command on using excel Macros for reporting , analysis etc - mandatory
  • Good command on using MS Powerpoint for customer facing presentations - mandatory
  • ITIL Foundation Training - mandatory
  • ITIL Foundation certification - preferable
  • CCNA Voice certification - preferable
,

Keyskills :
itiltechnical supportslareportingservice deskeffective team managementccna voiceservice leveltrend analysisteam managementcomputer sciencemanaged servicesbusiness processinformation flowpeople managementmanagement reportingescalation manag

APPLY NOW

Shift Lead Related Jobs

© 2019 Hireejobs All Rights Reserved