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Sr Manager - Supervisor

5.00 to 10.00 Years   Gurugram   22 Jun, 2022
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Manager/Senior Manager - Life Insurance OperationsDrive Continuous Improvement Develop a strategy for team to reach organization goal Communicate clear instructions to team members Monitor team members and able to provide mentorship whenever needed Manage the flow of day-to-day operations Create reports to update the company on the teams progress Rapport building with the internal & external stakeholder Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager, where vital Ensure that the highest possible levels of customer service are delivered at all times Assist the Manager as and when vital to make the business run effectively and efficiently Ensure the team serves all products to company and brand specification Qualifications we seek in you Minimum qualifications Relevant experience in Life Policy Admin (Financial, Non-Financial, Money In & Out, Complex Changes, Illustrations) Insurance Operations Should have worked in Team Handling/ people facing role. Proven track record for leading 40+ resources for Manager & 80+ for Senior Manager and keeping an engaged workforce Graduation in any stream except B.Tech and Technical Graduation & Law Insurance knowledge and ability to understand and interpret Insurance terminology Good analytical, critical thinking, and investigative skills Good communication skills both verbal and written for English Proficiency with Microsoft Office, specifically Outlook E-mail, Excel, MS PowerPoint Ability to do root-cause analysis for process gaps highlighted Collaborative approach towards resolving the issues with partners & peers/sub-process areas Ability to crunch data, possesses data driven & fact-based approach Preferred qualifications Good analytical and problem-solving skills Ability to communicate verbally and through emails/Phones with businesses Proven track record to build effective working relationships with clients & internal partners Project Management and ability to manage several priorities Positive attitude with a focus on continuous operational improvement and an open mind to change Highly motivated and committed Passion for working with people,

Keyskills :
open mindlife insurancecustomer focusproblem solvingcustomer servicemicrosoft officecritical thinkingproject management

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