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Technical Service Specialist

3.00 to 5.00 Years   Gurugram   26 May, 2023
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Serve as lead to assigned customers - complete troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment
    • Maintain technical proficiency in our BioDiscovery, Imaging, and BioProduction products.
    • Identify business opportunities (PM s, new Service Plan leads, new system leads) that help us continue to deliver double-digit growth
    • Focus on customer needs and satisfaction, while building and fostering positive and professional relationships with both external and internal customers
    • Promote a consistently positive image of the service organization, our company values, and the value of our products and services.
    • Keep up to date on administrative responsibilities such completing work orders, returning parts, following up with customers, etc.
    Qualifications:
    • Bachelor s Degree in Engineering, Biology, or related field with 3-5 years of experience or Diploma in Engineering with 7-10 years experience. We will consider appropriate experience in the industry and/or previous successful field service experience.
    • Experience with scientific research instruments, scientific background, or similar technical profession. Previous successful field service position is a plus
    • Proficiency in Microsoft Office suite of applications. Ability to quickly learn and master additional software applications desired
    • Up to 50% travel or more
    • Comply with vendor credentialing requirements including but not limited to drug testing
    • Must be able to lift and move up to 50 lbs. Frequent bending, squatting, and standing are required
    • Maintain a Valid driver s license that meets Molecular Device s safe driver standards
    • Must be proficient enough in English to be trained on our products and read and comprehend training material as well as compliance documentation.
    SKILLS AND ATTRIBUTES: The right candidate for this role will embody both the Molecular Devices and Danaher culture. Below are key attributes this candidate will possess.
    • Results-driven. Demonstrating initiative and personal accountability for delivering results in a high-paced sales environment. Drive and ability to close a sale before a fiscal end.
    • Both a competitive and team player. This individual speaks to results yet gives credit to the team.
    • Humble and self-aware. Willingness to learn and adopt best practices from management & fellow representatives. Continuous improvement oriented.
    • Stretch oriented. Embraces and thrives on challenge
    • Analytical. Excellent problem solving ability with strong attention to detail.
    ,

Keyskills :
business developmentmanagementdeliverydrivinginventory managementdanaher business system

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